Permanency Case Management Coordinator (Office Specialist 2)

Initial Posting Date: 07/29/2026 • Application Deadline: 08/04/2026 • Agency: Department of Human Services

About the Role

The Oregon Department of Human Services is seeking an Office Specialist 2 to join our support staff unit at the Child Welfare agency. This administrative role plays a key part in ensuring accuracy and efficiency, directly contributing to the success of our program and the well-being of those we serve.

Bilingual candidates (English & Spanish) are preferred but not required. If you qualify as bilingual and pass proficiency testing, you will receive a 5% bilingual language differential (base salary increase).

Responsibilities

• Support Case Workers as a Case Management Coordinator.
• Process discovery and records requests.
• Promote and foster a diverse, inclusive, and discrimination/harassment-free workplace.
• Provide exceptional customer service to clients, stakeholders, partners, vendors, and coworkers.
• Manage front desk and reception duties:
  • Greet and sign in visitors and clients professionally.
  • Answer, screen, and direct incoming phone calls.
• Perform administrative and clerical support:
  • Scan and upload documents into OR-Kids.
  • Issue gas cards and other client-related items.
• Coordinate and attend assigned meetings, including unit meetings and all-staff gatherings.

Requirements

• A valid driver’s license and acceptable driving record.
• One of the following:
  • Two years of general clerical experience (including keyboarding, word processing, or document generation).
  • An associate degree in any field.
  • An equivalent combination of education and experience.

Qualifications

We are looking for candidates with the following skills and attributes:

• Multi-line phone experience.
• Administrative and clerical support experience.
• Strong customer service skills.
• Basic math skills.
• Proficiency in Microsoft applications.
• Excellent verbal and written communication skills.
• Solution-oriented and problem-solving mindset.
• Critical thinking skills.
• Strong organizational skills.

Clearly describe how you meet these qualifications in your application materials, as they will determine your advancement in the selection process.

Working Conditions

• Work with challenging and high-energy clients while managing deadlines.
• Frequent sitting at a desk or computer; occasional lifting or carrying of office supplies, files, or packages up to 50 pounds.
• Primarily indoor office environment with controlled temperature and lighting.
• Typical office noise (equipment, phone calls, conversations) with occasional louder noises from meetings or visitors.
• Standard schedule: Monday through Friday, 8 a.m. to 5 p.m., with occasional extended hours during busy periods or special projects.
• Moderate stress tolerance, with occasional increases during deadlines or high workloads.
• This is an in-office position only due to agency business needs.

Background Checks

• Finalists will undergo a criminal history and background check; adverse results may lead to disqualification.
• No visa sponsorship is offered.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form to confirm work authorization. ODHS uses E-Verify for verification.

Pay

Salary Range: $3,515 - $4,738 per month.

Benefits

• Employee Resource Groups that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until reaching the top of the salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference: Eligible veterans and servicemembers who meet the qualifications will receive candidate preference. Required documentation includes Form DA5016, DD214, or NGB22. Starting January 2026, a 5% preference will be awarded.

This is a permanent, full-time position represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.