Periop Communication Associate

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsibilities

• Communication Liaison: In a pleasant, courteous and professional manner performs reception and communication duties to ensure all patient, visitor, and staff needs in support of the Peri-operative Services are met.

• Medical Record Maintenance: Maintains all patients' medical records and forms relating to medical status and care maintaining HIPAA compliance.

• Registration/Admitting: Initiates and completes patient visit information in accordance with protocol to manage the OR Status Board related to prioritizing the patient flow for the registration process within Perioperative Services.

• Surgery Scheduling: Coordinates and supports tasks related to patient surgical scheduling.

• Customer Service: Provides excellent Customer Service in accordance with YNHHS protocol.

• Resource Management: Utilizes Health System and Department resources to effectively support patient experience.

Qualifications

• High school diploma or GED required. Associate degree preferred.

• Two (2) to three (3) years in a customer service environment and/or administrative clerical experience preferably in any medical office or hospital setting, with emphasis on registration and/or scheduling.

• Ability to utilize PC Applications, including Microsoft Office.

• One (1) years? experience managing high volume telephone calls or experience as an operator or dispatcher is preferred.

• Self-directed, well organized and exhibiting team-oriented skills with the ability and desire to educate and advocate for patients and their families.

• Must be able to multitask and reprioritize in response to fluctuations in volume.

• Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff to meet operational and patient needs.

• Demonstrated proficiency in understanding registration work queues that affect workflow.

• Must be able to provide training or in-service to other staff and areas within the department.

• Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines.