Performance Measurement Analyst - Full time - Jackson hybrid (Michigan Residents ONLY)

About the Role

Under direction of the Project Manager or the Director, develops and implements a comprehensive program to collect data and effectively report information from these data to a variety of customers. The customers and end users of this support service include physicians, other clinical service and hospital leaders, physician groups, the Board of Trustees, System leadership, and external oversight/regulatory bodies. This position generates reports and supports comparative database maintenance regarding strategic and operational performance for performance review, operational effectiveness, and improvement efforts.

Responsibilities

• Collaborates with clients to define project goals and objectives, determine information needs, and develop a process to deliver relevant alternatives.
• Explores and recommends measurement strategies including authenticating data results.
• Performs statistical analysis as needed.
• Integrates data from multiple sources to develop reports and other information tools.
• Provides necessary data analysis to support quality initiatives and measurement from both a cost and a clinical perspective.
• Develops appropriate techniques to gather data, streamlining and automating to the most prudent use possible.
• Develops the skills of the data support staff and other quality/operations staff in collecting, analyzing, and reporting clinical information.
• Communicates data variances and other pertinent information to his/her Director.
• Ensures collaborative participation in the management of projects.
• Other duties as assigned.

Requirements

• Bachelor’s degree with a healthcare, science, or business focus is required.
• Minimum of 1–2 years in a healthcare or business setting (2–3 years preferred).
• Expert in the use of Microsoft Office products—Excel, Access, PowerPoint, Word.
• Experience in the use of a structured query language in a relational database (SQL).
• Experience with Tableau, Power BI, or SPSS.
• Experience in the use of HFHS Corporate Data Stores is a plus.
• Experience in the use of a programming language is also a plus.

Skills

• Experience in gathering and organizing data from disparate sources and presenting findings to leadership in a way that is useful for decision support, benchmarking, and quality performance tracking.
• Comfortable communicating alternative ideas with clinicians related to information options and solutions.
• Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS’ Customer Service Policy.
• Must practice the customer skills as provided through on-going training and in-services.

Working Conditions

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

Organization: Corporate Services
Department: HF CIN
Shift: Day Job