Performance Manager - Automotive Refinish

Key Responsibilities

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
• Provides high-level of dedicated customer support with frequent face-to-face visits.
• Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
• Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
• Manages budget for each center and ensures monthly costs are within allotted parameters.
• Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
• Identifies and advises on process improvements to alleviate roadblocks facing the customer.
• Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
• Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers.

Job Requirements

• An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
• Minimum of 3-5 years of Automotive Refinish industry experience.
• Bachelor’s degree preferred but not required.
• Strong knowledge of repair shop operations as well as distribution fundamentals.
• Working knowledge of Axalta’s core (APL) product lines.
• Strong technical aptitude and problem solving.
• Presents oneself in professional manner to all levels of the customer and internally.
• Disciplined and able to perform effectively in unstructured and autonomous conditions.
• Able to embrace the culture of both the customer and Axalta.
• Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
• Cum competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations.
• Must be willing and able to travel > 50% of the time.
• Valid Driver’s License required.