Territory Customer Performance Manager (Automotive Refinish)

About the role

The Performance Manager is responsible for maintaining strong customer satisfaction and retention within a designated territory. They work with a high sense of urgency to foster long-term customer success by ensuring all aspects of the agreement are met.

Responsibilities

• Acts as the primary point of contact for identified customers and builds strong, collaborative relationships.
• Provides high-level customer support through frequent face-to-face visits.
• Performs shop audits to ensure Axalta’s equipment is in good working condition, products are used correctly, and SOPs are compliant.
• Analyzes cost and productivity KPIs and reviews data with customer management.
• Manages budgets for each center and ensures monthly costs are within allocated parameters.
• Works closely with the servicing distribution partner (jobber) to maintain proper support and inventory levels.
• Identifies and advises on process improvements to alleviate roadblocks facing the customer.
• Maintains an organized communication approach with a regular call schedule and documents customer interactions in SalesForce (SFDC).
• Uses technology (SharePoint, Salesforce, Office365, etc.) to enhance productivity and communication with team and customers.
• Involves local Axalta teams and engages appropriate resources for additional support when necessary.

Requirements

• An experienced sales professional with Automotive Refinish background and a strong track record of successful customer support.
• Minimum of 3-5 years of Automotive Refinish industry experience.
• Bachelor’s degree preferred but not required.
• Strong knowledge of repair shop operations and distribution fundamentals.
• Working knowledge of Axalta’s core (APL) product lines.
• Strong technical aptitude and problem-solving skills.
• Presents oneself professionally to all levels of the customer and internally.
• Disciplined and able to perform effectively in unstructured and autonomous conditions.
• Demonstrated effective written and oral communication skills, including the ability to write call reports and follow-up/visit summary letters.
• Certified in competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc., to provide data-driven recommendations.
• Willing and able to travel up to 75% of the time.
• Valid Driver’s License required.

Qualifications

Bi-Lingual in Spanish is a huge plus.

Skills

Must be able to pass a Background Check and Drug Test. Must have a clean Driving Record.

Benefits

Remote based role in Florida with up to 75% travel.

Pay

Salary depends upon experience.

Schedule

1st Shift (Days)

Benefits

Company car, laptop, and mobile phone provided.

Education

Bachelor’s Degree preferred but not required.

Important

Bi-Lingual in Spanish is a HUGE PLUS!!

Overview

Axalta Coating Systems is a leading provider of coatings solutions. As a remote-based role in Florida, the Performance Manager plays a crucial role in maintaining customer satisfaction and retention. This position requires a strong track record of customer support, technical expertise, and the ability to travel up to 75% of the time.