Customer Experience Manager
As the leader in business and industry dining, Eurest offers a rewarding career with limitless opportunities. We feed employees of the nation’s largest and most-prestigious companies across all industries. Join our leadership and professional support team to help our 16,000 chefs and in-unit associates deliver world-class meals in corporate cafes, executive dining rooms, and through on-site catering, vending innovations, and more.
About the Role
The Customer Experience Manager is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. You will implement service standards and promote a culture of exceptional customer service throughout your area of responsibility. This role involves coordinating or facilitating training for salaried and hourly associates on customer experience, performance standards, processes, and initiatives to build a culture of service excellence. The position aims to improve growth and profitability by enhancing the overall training and customer experience for business operations.
The ideal candidate will be high energy, detail-oriented, and have a talent for crafting memorable experiences for both internal and external customers.
Responsibilities
- Implement service standards and promote a culture of exceptional customer service.
- Coordinate and facilitate training for salaried and hourly associates on customer experience, performance standards, processes, and initiatives.
- Drive a culture of service excellence for all customer groups.
- Enhance growth and profitability through improved training and customer experience.
Requirements
- A minimum of two (2) years of previous training management experience within a food and beverage organization focused on customer satisfaction.
- Multi-unit food and beverage and/or catering experience is helpful.
- Experience working with upscale clientele.
- Hospitality-focused background.
- Experience in Business & Industry (B&I) or Fine Dining preferred.
Pay
$85,000 - $95,000 annually.
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance / AD&D
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.