Performance Improvement Project Manager

About the Role

The Healthcare (ACO) Performance Improvement Project Manager will lead and support strategic initiatives to enhance the performance of the Accountable Care Organization (ACO). This role focuses on operational efficiency, quality improvement, and cost reduction while ensuring alignment with regulatory requirements, organizational goals, and patient-centered care principles. The ideal candidate is a strategic thinker with strong analytical and project management skills, capable of collaborating across multidisciplinary teams to drive measurable improvements.

Responsibilities

• Lead cross-functional projects aimed at improving ACO performance metrics, including quality of care, patient outcomes, and cost efficiency.
• Develop and manage detailed project plans, timelines, and deliverables.
• Analyze performance data to identify gaps and opportunities for improvement.
• Implement evidence-based interventions and best practices to address identified gaps.
• Partner with clinical and operational leaders to ensure alignment and integration of performance improvement initiatives.
• Facilitate communication and engagement among providers, payers, and other stakeholders.
• Ensure all projects comply with federal and state regulations, including Medicare Shared Savings Program (MSSP) requirements.
• Monitor updates to ACO policies and adjust initiatives as necessary.
• Leverage data analytics to monitor key performance indicators (KPIs) and measure project outcomes.
• Prepare and present performance reports to executive leadership and ACO committees.
• Develop training programs to support staff and provider understanding of performance improvement initiatives.
• Promote a culture of continuous improvement across the organization.

Requirements

• Bachelor’s degree in healthcare administration, public health, business, or a related field.
• Master’s degree preferred.
• Minimum of 5 years of experience in healthcare project management, quality improvement, or performance improvement, preferably within an ACO or value-based care setting.
• Proven track record of managing multiple projects and driving measurable results.
• Strong understanding of ACO models, value-based care, and healthcare quality metrics.
• Proficiency in project management tools and methodologies (e.g., PMP certification preferred).
• Exceptional analytical skills with experience in data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Lean Six Sigma or other performance improvement certifications preferred.

Skills

• Strategic thinking
• Emotional intelligence
• Leadership and influence
• Analytical and problem-solving skills
• Adaptability and resilience
• Oral Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Safety and Security – uses equipment and materials properly.
• Attendance/Punctuality – is consistently at work and on time.
• Knowledge of computer applications, including MS Office Productivity Tools (Word, Excel, Outlook, PowerPoint) and intranet.
• Knowledge of medical terminology.
• Knowledge of legal and ethical considerations related to patient information.
• Ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one situations.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Alignment with organizational values and passion for the mission.
• Strong skills in management and leadership of teams.
• Strong communication and presentation skills.

Physical Demands

• Combination of standing, sitting, bending, and reaching.
• May work at computer monitors for prolonged periods.
• May lift and/or move up to 10 pounds.