Performance Data Analyst (In Office) (2615)

About the role

Join our Workforce Solutions team as a Performance Data Analyst and play a key role in driving transparency, accountability, and data-informed decision-making across Workforce Solutions programs. In this impactful and analytical role, you’ll design and maintain dynamic dashboards using tools like Power BI or Tableau, transforming complex data into clear, actionable insights that guide program performance and strategy. Working closely with leadership, QA, and compliance teams, you’ll analyze trends across multiple systems, monitor performance against contractual benchmarks, and deliver comprehensive reports that highlight opportunities for continuous improvement. You’ll also train staff to effectively interpret data visualizations, ensuring insights are leveraged across the organization. If you’re passionate about turning data into meaningful outcomes, ensuring accuracy and integrity, and enhancing service delivery through innovative analytics, this is your opportunity to make a measurable difference in workforce success.

Responsibilities

• Design and maintain dynamic dashboards using Power BI or Tableau.
• Transform complex data into clear, actionable insights for program performance and strategy.
• Analyze trends across multiple systems.
• Monitor performance against contractual benchmarks.
• Deliver comprehensive reports highlighting opportunities for continuous improvement.
• Train staff to effectively interpret data visualizations.

Qualifications

Education: Bachelor’s degree from four-year college or university in MIS, CIS, or Business.

Experience: 5‑7 years’ experience with business operations or data management; 1–2 years of experience working with SQL developing queries for reports and data generation; 1–2 years of experience with report writing tools.

Skills

• Extensive knowledge of Relational Database Management Systems (RDBMS) and SQL.
• Demonstrated understanding of standard business practices.
• Strong analysis and problem‑solving skills.
• Strong Microsoft Office skills, plus advanced understanding of data and automation systems.
• Computer proficiency: Microsoft Office Excel, Word, Access, Adobe, Outlook.
• Knowledge of Financial Edge, PaperSave, and SharePoint is preferred.