Performance Architect

About the role

The Performance Architect serves as a strategic, consultative partner to the dealerships served by Numa. This role connects Numa's platform to each customer's core business goals and translates performance data into measurable outcomes, retention, and expansion.

Responsibilities

• Build strategic partnerships with dealership GMs and leadership teams, earning trust through insight, credibility, and results
• Tie Numa’s platform to business goals such as profit, team productivity, and customer satisfaction (CSI)
• Lead executive Quarterly Business Reviews (QBRs) that align teams and create forward-looking action plans
• Deliver dealership-specific performance insights that are actionable, impactful, and aligned with local priorities
• Create and manage 90-day engagement plans that drive measurable outcomes
• Guide strategic reviews and tailor action plans based on real-time performance metrics and dealership priorities
• Elevate Numa from a vendor to a strategic partner that leadership relies on for results
• Partner cross-functionally with Product, Customer Success, and Sales to shape tools, playbooks, and best practices that elevate client success
• Travel onsite to dealerships as needed to deepen relationships and drive engagement

Requirements

• Deep experience in automotive, including time on both the dealer and vendor side
• Experience as a former General Manager, Fixed Operations Director, or similar leadership role within a dealership
• Proven ability to run and grow a service department, including driving profitability and customer satisfaction
• Confidence working with executive stakeholders and leading data-driven performance conversations
• Strong ability to connect software solutions to operational KPIs and business goals
• Proven ability to work independently as a self-starter, taking ownership of relationships and outcomes end-to-end and proactively driving results with minimal supervision
• Excellent written and verbal communication skills, with the ability to influence and align both frontline and executive audiences
• Strong organizational skills with the ability to manage multiple accounts and priorities in a fast-paced environment
• A collaborative mindset and passion for delivering exceptional customer experiences and measurable business impact

Nice to have

• Experience working in a startup or high-growth environment, with comfort operating in fast-paced, evolving environments
• Familiarity with dealership management systems (DMS), CRM platforms, and service operations workflows
• Experience with data analysis, performance reporting, or business intelligence tools such as Looker Studio, Tableau, or Microsoft Power BI
• Familiarity with AI tools and effective prompt engineering for research, analysis, or workflow optimization

Qualifications

• Master's degree in Computer Science, Data Science, or related field
• 5+ years of experience in automotive or related field
• Experience with AI tools and effective prompt engineering for research, analysis, or workflow optimization

Skills

• Strategic thinking and problem-solving
• Data analysis and interpretation
• Effective communication and presentation skills
• Collaboration and teamwork
• Leadership and project management

Benefits

• Equity
• Flexible PTO
• Health, dental, and vision benefits
• 401(k) plan

Pay

$105,000 - $125,000 base salary + bonus

Schedule

Standard business hours, aligned to assigned dealership accounts and time zones