Performance Analyst Lead

Summary Statement

Join the City of Boise’s Department of Organizational Effectiveness as a Performance Analyst Lead and help shape how data is used to improve services, inform policy and strengthen organizational performance. This hybrid-eligible position leads the strategic advancement of citywide data and analytics initiatives, oversees complex analytics projects and drives the City’s enterprise performance management program. The Performance Analyst Lead serves as a thought leader, trusted advisor and mentor, providing expert support to the Data and Analytics Center of Excellence and fostering a culture of data-driven decision-making across departments.

About the Role

Working closely with senior leadership and cross-functional teams, this role transforms complex information into actionable insights that optimize operations, guide resource decisions and achieve measurable improvements in government performance. To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range.

Responsibilities

• Handles complex issues and problems and refers only the most complex issues to higher-level staff.
• Is capable of performing all duties of a Performance Analyst I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed.
• Identifies and drives opportunities to enhance data collection, reporting and analyses processes.
• Collaborates with cross-functional teams to streamline workflows, automate reporting and leverage new technologies that expand the city's analytical capabilities.
• Ensures continuous improvement and innovation in data management practices.
• Leads and oversees complex and advanced data analyses, builds dashboards and develops reports that directly impact city services and strategic initiatives.
• Uses statistical methods, business intelligence tools and data visualization techniques to uncover insights that drive continuous improvement and inform executive decision-making.
• Works with a diverse range of data sources, including people data, financial data, operational metrics and community engagement data.
• Leads the development and implementation of advanced data governance policies, best practices, and comprehensive training programs.
• Champions the cultivation of a citywide culture of data-driven decision-making by spearheading data literacy initiatives and providing expert technical guidance to city departments.
• Serves as a bridge between data and decision-makers, translating complex analyses into compelling narratives that drive action.
• Develops presentations, reports, and dashboards that communicate insights to both technical and non-technical audiences and provides oversight and guidance to other Analysts in development of their material.
• Leads performance analytics scrum and analytics CoP meetings.

Requirements

• Additional Required Knowledge, Experience, And Training:
  • Knowledge Of Data analytics, data visualization, performance evaluation, data governance and performance measurement methodologies and best practices
  • Advanced use of BI tools, SQL or other database query or scripting methods
  • Training and development principles and practices
  • Computer usage including related software
• Ability to:
• Analyze complex datasets from multiple sources and translate findings into meaningful insights
• Develop dashboards and visualizations that effectively communicate key metrics and trends to diverse audiences
• Manage multiple projects simultaneously while meeting deadlines
• Use creative problem solving to generate new perspectives and innovative solutions
• Adapt to evolving technologies and analytical methodologies to improve decision-making
• Collaborate and partner strategically across functions to solve complex business problems
• Communicate complex information clearly and effectively to technical and non-technical audiences at all levels of the organization
• Build trust and maintain effective relationships with diverse stakeholders
• Communicate effectively in the English language at a level necessary for efficient job performance
• Additional Required Knowledge, Experience, And Training:
  • Knowledge Of Data science tools and methodologies
• Experience working in local government or the public sector.
• Knowledge of data science tools and methodologies.
• Additional Required Knowledge, Experience, And Training:
  • Master's degree and nine years of progressive experience applying analytical methods to business problems, driving improved decision-making and outcomes

Special Requirements

Applicants Must Be Able To Pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation Criminal Justice Information System background check (CJIS)