PERFORMANCE ANALYST

About the role

The Summary Performance Analyst – Transit Research position at MARTA is responsible for validating data and managing databases acquired through survey research methods. This role involves analyzing and integrating data, establishing accuracy measures and confidence intervals, planning survey research project sampling designs, and overseeing contract Performance Support personnel.

Responsibilities

• Provides Authority-wide performance analyses relating to Service Monitoring, Transit Research and Ridership and Revenue, and operational and financial performance monitoring and reporting for the purpose of benchmarking and process improvement.
• Collects and analyzes data for the purpose of forecasting future ridership and passenger revenue, statistics, performance measure calculations, trend analyses, and Bus average trip length calculation.
• Reports ridership, operational, and financial data to the Federal Transit Administration through the National Transit Database, including data impacting the federal funding formula.
• Develops and implements annual and long-range performance measures that align with the Authority's goals, major strategies, programs, and resource requirements.
• Makes presentations to the Board of Directors, GM/CEO, and Senior Management as required, providing recommendations and information on the status of overall performance within the Authority.
• Develops position papers as required by the GM/CEO.
• Performs other related duties as assigned, including Transit Ambassador assignments.

Requirements

Four years of progressively responsible experience in data collection, validation, and analysis, forecasting based on statistical analysis, and design of strategies for organizational improvement. Experience using business management techniques, performance and efficiency measurement, root cause analysis, process mapping, and quality management is preferred. Excellent verbal and written communication skills, adept in the interpretation, presentation, and reporting of operational and financial performance data.

Qualifications

• Bachelor's degree in a Business Administration, Mathematics/Statistics, Transportation Planning, Information Technology, Engineering, Organizational Performance, or a related field is required.
• A Master’s degree in one of the above fields is highly desired.
• Directly related work experience may be substituted on a year-for-year basis in lieu of educational requirement.

Skills

Knowledge of business management techniques, performance and efficiency measurement, root cause analysis, process mapping, and quality management. Proficiency in complex statistical software methods. Excellent verbal and written communication skills. Ability to interpret, present, and report operational and financial performance data.

Benefits

N/A

Pay

$60,552. Min - $90,826.

Schedule

N/A