Per Diem Telephone Operator
Location: White Plains, New York
Shift: Rotating (covers days, evenings, and nights as needed)
Description
Communication is essential to the delivery of quality patient care. Our Telephone Operators quickly relay information while getting every detail right, providing patients and their families with exceptional service. The Telephone Operator utilizes the telecom system console, Rover notifications, and private‑band radio to answer and direct all incoming calls to the appropriate source, including hospital staff, psychiatrists, psychologists, and social workers. They also use the Rover system to alert staff when needed and are responsible for communicating emergencies such as psychiatric emergencies, “911” related emergencies, and fire events/drills. They serve as a comforting voice for family members wishing to connect with loved ones and ensure consistent delivery of excellent customer service.
Responsibilities
- Answer and direct all incoming calls using the telecom system console.
- Utilize Rover notifications and private‑band radio to route calls to appropriate personnel.
- Alert hospital staff and personnel via the Rover system when assistance is needed.
- Communicate emergencies, including psychiatric emergencies, “911” calls, and fire events/drills.
- Provide a comforting voice for family members seeking to connect with patients.
- Cover all shifts—days, evenings, and nights—as required.
Required Qualifications
- High school diploma or GED.
- Superior communication and customer service skills.
Preferred Qualifications
- Bilingual ability strongly preferred.
Benefits
- Comprehensive and competitive benefits supporting employees and families.
- Culture of respect, belonging, and inclusion.
- Opportunities for personal and professional growth.
- Recognition for experience, education, and licensure.
Pay
Salary Range: $35.00 per hour
Schedule
Rotating shifts covering days, evenings, and nights as needed; flexibility required.