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Jobs · Information Technology · Massachusetts

Telecommunications Operator - Per Diem

Cooley Dickinson Hospital · Northampton, MA · 1 mo ago
Information Technology$17.71–$20.82/hrPart-time

Job Summary

Responsible for facilitating proficient operation of a hospital communication system.

Qualifications

  • High School Diploma or Equivalent required
  • 2-3 years of customer service or call-center experience

Knowledge, Skills And Abilities

  • 2-3 years
  • Good inter-personal and phone skills
  • Commitment to demonstrate consistent outstanding customer service
  • Confident to quickly assess situations and make reasonable judgement decisions
  • Must be able to prioritize rationally

Additional Job Details (if Applicable)

Key Roles & Responsibilities:

  • Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
  • Handle both incoming and outgoing calls with speed and accuracy.
  • Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required.
  • Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
  • Act as central control for mobile pagers, take and relay messages as required.
  • Respond to various alarm systems located at the switchboard.
  • Issue keys that are kept at the switchboard to authorized personnel.
  • Maintain an accurate log as to the disposition of these keys.
  • Compile on-call information for hospital personnel and all meetings scheduled in the building.
  • Resolve basic discrepancies and refer all others to the appropriate department.
  • Performs other duties as assigned

Complies with all policies and standards

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $20.82/Hourly

Grade

1

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

EEO Statement

Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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