Per Diem Patient Access Registration

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

About the role

We are seeking an energetic candidate for our Outpatient Access Registration Department. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification and verification of insurance benefits to obtain accurate and prompt reimbursement. As a Per Diem Patient Access Representative, you will often be the first point of contact for our patients and their families, representing an important first impression. Our professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need.

Responsibilities

• Communicate directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain benefits and insurance verification
• Point of Service Cash Collection, Co-Pays, Deductibles, and Coinsurance
• Accurate computer data entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and pre-register patients for emergency, elective, and scheduled cases
• Work with various systems including Patient Registration and Electronic Medical Record
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary

Requirements

• High School Diploma/GED
• 1+ years of experience in a Hospital Patient Registration Department, Physician's office, or any medical setting
• 1+ years of customer service experience
• 1+ years of experience with insurance policies and procedures
• Ability to work Monday, Tuesday & Friday from 8:00am - 4:00pm

Preferred Qualifications

• Experience submitting authorization requests and/or processing referrals
• Previous experience in collecting patient copays, deductibles, etc.
• Previous working experience with Google products
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD-9 (10) and CPT terminology
• Understanding of medical terminology
• Bilingual fluency with English & Spanish

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

A $2,000 sign-on bonus is available for external applicants. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.

Schedule

This position is Per Diem and will work on an as-needed basis. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours.