Per Diem Client Service Coordinator

About the role

This is a per diem position with shifts scheduled as needed. New casual employees must complete four full training shifts (8 hours each) before picking up independent shifts. Active casual team members are required to work at least one shift per month to maintain status.

Responsibilities

• Client Interaction: Greet clients and pets with warmth, ensuring a positive experience
• Appointment & Schedule Management: Coordinate appointments, procedures, and clinic operations
• Communication: Answer phones, respond to emails, and manage messages via Tiger Text
• Record Keeping: Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality
• Check-In & Check-Out: Process client paperwork, verify information, and handle payments
• Billing & Invoicing: Assist with fee calculations, process payments, and generate invoices
• Client Education: Provide general pet care guidance and answer client questions
• Facility Maintenance: Keep the reception area organized, clean, and welcoming
• Team Collaboration: Work closely with veterinary staff to support smooth clinic operations
• Emergency Response: Handle urgent situations calmly, escalating as appropriate
• Problem Solving: Address client concerns professionally and efficiently

Qualifications

• High school diploma or equivalent
• 1+ years of customer service experience (veterinary experience preferred)
• 1+ years of hospitality experience, providing a welcoming environment for clients
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortable with typing 45+ WPM, 10-key calculator use, and data entry
• Experience with PIM software (EzyVet) preferred
• Strong phone etiquette and client communication skills

Who You Are

• Warm, professional, and compassionate
• Organized, adaptable, and able to multitask in a fast-paced environment
• Problem-solver with discretion and strong attention to detail
• Tech-savvy with basic computer skills and willingness to learn veterinary software
• Positive attitude, eagerness to learn, and a passion for client service

Benefits

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.