Service Coordinator

Responsibilities

• Open, dispatch, and maintain service work orders within SLA requirements.
• Enter and dispatch work orders.
• Ensure work orders have been received by subcontractors.
• Verify scheduled time and date of the work.
• Enter accurate and complete notes in the system of correspondence with customers and subcontractors.
• Act on all incoming phone calls.
• Closing all service calls in the system when work is complete.
• Update customer web-based portals.
• Effectively manage the dashboard and maintain customer as well as FSG SLA requirements.
• Purchasing support.
• Accounts Payable Processing.
• Accounts Receivable Processing.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Valid Driver's License.
• Pass drug and background screen.
• Mature customer service skills.
• Strong verbal and written communication skills.
• Proficient in Excel and Outlook.

Qualifications

• Willingness to take on a challenging and rewarding role.
• Ability to manage and complete projects under tight deadlines.
• Professional written and oral communication skills.
• Able to see the larger picture.
• A positive attitude with open, respectful communication.
• A resourceful problem solver who values creativity in decision-making.
• High organizational skills.
• Able to delegate, monitor, and adjust action items.