Per Diem Acute Patient Access Services Representative

About the Role

A Patient Access Services Representative serves as the first point of contact for patients, providing exceptional customer service in a hospital setting. This role involves working in a high-volume clinical environment, ensuring accurate patient registration, insurance verification, and financial interaction to support quality patient care and organizational efficiency.

Responsibilities

• Greet patients, verify demographics and insurance, and process registration efficiently and compassionately.
• Collect financial liabilities, assist with financial counseling, and ensure documentation accuracy and compliance.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multiple systems to streamline intake, record-keeping, and authorization processes.
• Discuss financial responsibilities with patients, including payments and assistance programs.

Requirements

• High school diploma or GED required.
• Experience in patient financial services or customer service preferred.
• Strong communication, interpersonal, and organizational skills.
• Tech-savvy with office software proficiency.
• Ability to manage multiple tasks independently in a fast-paced environment.

Preferred Qualifications

• Certifications such as CRCR or CHAA.
• Knowledge of medical terminology.