Per Diem Acute Patient Access Services Representative

Primary City/State

Payson, Arizona

Department Name

Banner Staffing Services-AZ

Work Shift

Day

Job Category

Revenue Cycle

Additional Job Description

Explore and excel. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Staffing Services. Apply today.

Core Functions

• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging.
• Demonstrates the ability to resolve customer issues and provides excellent customer service.
• Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials.
• Consistently meets all registration related key performance indicators as determined by management.
• Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s).
• Uses multiple computer applications proficiently.
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks.

Minimum Qualifications

• A high school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Preferred Qualifications

• An associate’s degree is preferred.
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)

Knowledge

• Knowledge of medical terminology or healthcare systems.

Additional Related Education And/or Experience

Preferred.

Hours Are Not Guaranteed/Per Diem/No Benefits With This Role

Enjoy a flat rate $1.00/hour weekend shift differential and an 18% per hour-night shift differential when applicable. Must be able to complete a 4-week paid training (Monday - Friday, standard business hours) Schedule: Potential Days - Sunday 7:00am to 7:30pm and Monday 8:00am to 8:30pm; additional days can be available to pickup.

Position Summary

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

Primary External Customers

Patients and their families, physician office staff and third-party payors.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education)

Required.

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Required.

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Competitive Wages

Yes

Paid Orientation

Yes

Flexible Schedules (Select Positions)

Yes

Weekly Pay

Yes

403(b) Pre-Tax Retirement

Yes

Employee Assistance Program

Yes

Employee Wellness Program

Yes

Discount Entertainment Tickets

Yes

Restaurant/Shopping Discounts

Yes

Auto Purchase Plan

Yes

Registry/Per Diem Opportunities

Yes

No Medical Benefits Package Offered

Yes

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Must Be Able To Complete A 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Flat Rate $1.00/Hour Weekend Shift Differential and 18% Per Hour-Night Shift Differential When Applicable

Yes

Must Be Able To Complete A 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Helpful.

Completion of Post-Offer Occupational Health Physical Assessment, Drug Screen and Background Check (Includes; Employment, Criminal and Education) Required

Yes

Completion of 4-Week Paid Training (Monday - Friday, Standard Business Hours)

Yes

Hours Vary

As this is a per diem position - weekends as needed.

Customer Service, Clerical Work, Insurance Knowledge Helpful

Help