Per Diem Acute Patient Access Services Representative

Primary City/State

Fort Collins, Colorado

Department Name

Banner Staffing Services

Job Shift

Night

Job Category

Revenue Cycle

About the role

Explore and excel. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Staffing Services. Apply today.

Responsibilities

• Patient registration, collecting insurance information, verifying demographics and setting up payment plans/taking payments
• Assists patients with the administrative aspect of gaining access to medical treatment
• First point of contact at healthcare facilities and assists patients with in-person patient intake and registration
• Provides superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability
• Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability
• Demonstrates the ability to resolve customer issues and provides excellent customer service
• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s)
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging
• This position may cover services 24/7
• Demonstrates a thorough understanding of insurance guidelines for all services
• Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials
• Consistently meets all registration related key performance indicators as determined by management
• Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s)
• Uses multiple computer applications proficiently
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application
• Provides a variety of patient services and financial services tasks
• May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team
• Works independently under regular supervision and follows structured work routines
• Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care
• Primary external customers include patients and their families, physician office staff and third-party payors

Requirements

• High school diploma/GED is required
• Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required

Qualifications

• Associate’s degree preferred
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)
• Knowledge of medical terminology or healthcare systems

Skills

• Customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
• Strong interpersonal, oral, and written communication skills
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability
• Knowledge of medical terminology or healthcare systems

Benefits

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan

Pay

Flat rate $1.50/hour weekend shift differential and an $5.00 per hour-night shift differential when applicable

Schedule

Sunday - Saturday 5:00pm to 5:30am (Shifts would be between these days/hours)

Qualifications

• High school diploma/GED is required
• Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment
• An Arizona Criminal History Affidavit must be signed upon hire

Additional Related Education And/or Experience

• Associate’s degree preferred
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)
• Knowledge of medical terminology or healthcare systems

Estimated Pay Range

$19.06 - $28.60 / hour

EEO Statement

EEO/Disabled/Veterans

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