People Systems Lead - (12-month FTC)

About the Team

At Typeform, our People Systems, Analytics & Operations team builds and operates the systems, data, and processes that power the employee experience at scale. We’re a globally distributed team responsible for ensuring that our People infrastructure—from HR systems to lifecycle operations—runs reliably, efficiently, and with a strong focus on employee experience.

About the Role

We’re looking for a People Systems Lead who brings a strong systems-thinking mindset to People Operations. This role goes beyond executing processes—you will analyze, optimize, and evolve how our People operations work end-to-end. You’ll connect workflows, systems, and employee experience, identifying opportunities to simplify processes and leverage automation to scale effectively. You’ll play a key role in ensuring our People infrastructure is not only reliable, but continuously improving as we grow. This is a hands-on role with high visibility, where you’ll contribute to both operational excellence and process design across the employee lifecycle.

Things you will do

• Analyze, design, and improve People processes
• Map and evaluate end-to-end People processes, identifying inefficiencies, risks, and opportunities for simplification
• Redesign workflows to improve scalability, reduce manual effort, and enhance employee experience
• Partner with People Systems to translate process improvements into system enhancements and automation
• Take a structured, systems-level approach to problem solving, understanding upstream and downstream impacts
• Operate and improve People systems
• Ensure HRIS (HiBob) reflects well-designed processes—not just accurate data—by continuously improving workflows, fields, and automation
• Support system updates, configurations, and workflow enhancements
• Identify gaps across processes and systems, and drive improvements that combine process redesign and technology enablement
• Ensure data quality and operational rigor
• Own data accuracy across People systems, ensuring compliance and audit readiness
• Support reporting and data validation in partnership with People Analytics and Finance
• Contribute to building trust in workforce data through consistent, reliable operations
• Enhance employee experience through operations
• Act as a primary point of contact for employee inquiries, delivering clear, timely, and high-quality support
• Identify friction points in the employee journey and drive improvements
• Build simple, scalable processes that improve the overall employee experience
• Drive continuous improvement
• Proactively identify opportunities to streamline processes, reduce manual work, and increase efficiency
• Support cross-functional initiatives that improve People Operations at scale
• Help evolve operational practices as the company grows
• Own and deliver employee lifecycle operations
• Manage end-to-end employee lifecycle processes (onboarding, changes, offboarding) with a focus on accuracy, consistency, and experience
• Ensure employee records, contracts, and documentation are maintained with high data integrity and confidentiality
• Partner with IT, Payroll, and Total Rewards to ensure smooth execution of lifecycle events

What you already bring to the table

• Experience in People Operations, HR Shared Services, or HR Operations in a fast-paced, high-growth environment
• Strong systems thinking mindset—you naturally look at processes end-to-end, understand dependencies, and design improvements that scale
• Experience improving or redesigning People/HR processes, ideally with a focus on automation and tooling
• Strong working knowledge of HR systems (HiBob or similar HRIS) and data management
• Proven experience supporting multi-country populations (US + Europe)
• High attention to detail with a strong sense of ownership over data accuracy and process quality
• Able to translate operational challenges into structured process and system improvements
• Strong communication skills and a service-oriented approach to employee support
• Able to manage competing priorities in a dynamic environment
• Solid understanding of HR compliance and best practices