People Success Operations Manager

About the role

We’re looking for an experienced HR Manager (People Operations) to lead day-to-day people operations at GoEngineer, strengthen employee relations, and drive key initiatives during an exciting period of growth and transformation.

This is a high-impact role for a hands-on HR leader who combines strong judgment, operational excellence, and a passion for delivering a great employee experience. You’ll lead the People Services team, partner closely with leaders across the business, and help scale processes, systems, and programs as the company evolves.

Responsibilities

• Lead, coach, and develop the People Services team, setting clear priorities, expectations, and accountability.
• Serve as a trusted advisor to managers and leaders on employee relations, driving consistent, thoughtful, and compliant outcomes.
• Own and support HR operations, including policies, processes, and day-to-day employee lifecycle activities.
• Play a key role in HRIS implementation and optimization (including Workday or similar), ensuring data accuracy, training, and adoption.
• Evaluate and improve People processes to increase scalability, efficiency, and employee experience.
• Support compensation-related work, including job structure, data organization, and future compensation cycles.
• Partner cross-functionally with Payroll, Finance, Legal, IT, and business leaders to ensure alignment and compliance across U.S. and Canadian operations.
• Leverage data, reporting, and technology (including AI tools) to inform decisions and improve service delivery.
• Oversee the People Success ticketing system, ensuring timely resolution, workload balance, and continuous improvement.

Requirements

• Proven experience managing people in an HR, People Operations, or People Services environment.
• Strong employee relations expertise with the ability to influence and partner with leaders at all levels.
• Hands-on experience with HR operations, systems, and core people processes.
• Experience supporting multi-state organizations; exposure to international (Canada) operations is a plus.
• Experience leading or supporting HRIS implementations or major operational changes.
• Exposure to compensation processes (analysis or cycles) with a willingness to grow in this area.
• Comfort working with data, systems, and emerging technologies.
• A proactive, growth-oriented mindset with the ability to bring structure in evolving environments.
• Ability to balance autonomy with collaboration—knowing when to lead and when to escalate.
• Enthusiasm for growth, change, and building scalable processes.
• Resilience and a positive, solutions-oriented mindset.
• Curiosity to understand existing processes and improve them thoughtfully.

Qualifications

• Proven experience managing people in an HR, People Operations, or People Services environment.
• Strong employee relations expertise with the ability to influence and partner with leaders at all levels.
• Hands-on experience with HR operations, systems, and core people processes.
• Experience supporting multi-state organizations; exposure to international (Canada) operations is a plus.
• Experience leading or supporting HRIS implementations or major operational changes.
• Exposure to compensation processes (analysis or cycles) with a willingness to grow in this area.
• Comfort working with data, systems, and emerging technologies.
• A proactive, growth-oriented mindset with the ability to bring structure in evolving environments.
• Ability to balance autonomy with collaboration—knowing when to lead and when to escalate.
• Enthusiasm for growth, change, and building scalable processes.
• Resilience and a positive, solutions-oriented mindset.
• Curiosity to understand existing processes and improve them thoughtfully.

Skills

• Strong employee relations expertise with the ability to influence and partner with leaders at all levels.
• Hands-on experience with HR operations, systems, and core people processes.
• Experience supporting multi-state organizations; exposure to international (Canada) operations is a plus.
• Experience leading or supporting HRIS implementations or major operational changes.
• Exposure to compensation processes (analysis or cycles) with a willingness to grow in this area.
• Comfort working with data, systems, and emerging technologies.
• A proactive, growth-oriented mindset with the ability to bring structure in evolving environments.
• Ability to balance autonomy with collaboration—knowing when to lead and when to escalate.
• Enthusiasm for growth, change, and building scalable processes.
• Resilience and a positive, solutions-oriented mindset.
• Curiosity to understand existing processes and improve them thoughtfully.

Benefits

Generous Benefits Include:

• Participation in GoEngineer’s unlimited PTO program from day one of employment.
• 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer paid Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage.
• Dental and Vision insurance.
• Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
• Fertility, adoption, and family building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.

Pay

$90,000 - $100,000

Schedule

Hybrid