People Services Manager

Centerpoint Health - Georgetown Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a People Services Manager joining our team, you're embracing a vital mission dedicated to making communities healthier.

About the role

The People Services Manager is a market-level leadership role responsible for overseeing the daily operations of the People Services function in alignment with organizational strategy and values. This position supports multiple locations and plays a critical role in strengthening employee engagement, leadership capability, workforce stability, and compliance within a healthcare environment.

Responsibilities

• Develop and support departmental goals, standards, and objectives that directly align with the organization's strategic plan and vision.
• Lead and manage employee relations initiatives, including performance management, conflict resolution, staff satisfaction, and corrective action processes.
• Oversee and coordinate workforce activities including scheduling, recruitment, onboarding, payroll, staff development, and student engagement programs.
• Design and implement leadership development initiatives to strengthen management capability and support succession planning across the organization.
• Facilitate training sessions and workshops for leaders and staff on topics such as employee relations, compliance, performance management, and professional development.
• Serve as a strategic partner and trusted advisor to officers and senior leaders, providing guidance on people-related matters, organizational effectiveness, and culture.
• Align people practice with business objectives across multiple locations.
• Contribute to operational and workforce decisions that improve staff stability and employee engagement.
• Oversee and administer the organization's workers' compensation program, including injury reporting, claim management, coordination with carriers and third-party administrators, return to work planning, and compliance with state and federal requirements.
• Manage leave of absence programs, including FMLA, ADAAA related medical leaves, and other statutory or organizational leave programs, ensuring accurate documentation, timely communication, and consistent application of policy.
• Coordinate and evaluate reasonable accommodation requests in compliance with the Americans with Disabilities Act Amendments Act (ADAAA), engaging in the interactive process with employees, leaders, and healthcare providers to determine appropriate accommodations while balancing operational needs.
• Conduct and support overall compensation review activities, including job evaluations, pay equity analysis, market benchmarking, and compensation recommendations to ensure competitive, equitable, and compliant pay practices.
• Analyze, track, and report on workforce metrics, including turnover trends, retention risks, and engagement indicators, and recommend data-driven solutions to improve outcomes.
• Determine, justify, and manage departmental needs related to systems, equipment, and supplies while monitoring appropriate usage and functionality.
• Create and foster an environment that promotes professional growth, accountability, and alignment with the company’s mission and continuum of care.
• Maintain regular and reliable attendance.
• Perform other related duties as assigned.

Additional Responsibilities

• Serve both internal team members and external customers, including clients, patients, contractors, and vendors.
• Work with sensitive and confidential information and ensure adherence to applicable privacy and security standards.
• Demonstrate a comprehensive understanding of healthcare regulations and compliance requirements (e.g., HIPAA).
• Apply organizational policies, procedures, and business office standards consistently and effectively.

Supervisory Responsibilities

• Manage and direct the work of others, including planning, assigning, scheduling, and reviewing work to ensure quality standards are met.
• Responsible for hiring, training, developing, evaluating performance, and administering corrective action and termination decisions as necessary.

Requirements

• Bachelor's degree in a related field preferred; applicable work experience may be considered in lieu of education.
• Strong business and quantitative skills, including the ability to analyze data, compute trends, and interpret workforce metrics.
• Proficient computer skills, including regular use of email, word processing, spreadsheets, databases, and presentations to support business objectives.
• Advanced communication skills with the ability to present complex information, address sensitive situations, and influence leaders at all levels.
• Demonstrated judgment and problem-solving abilities in complex and varied situations affecting departmental operations.
• Strong project management and organizational skills with the ability to manage multiple priorities and initiatives simultaneously.

Benefits

• Health (Medical, Dental, Vision) benefits for full-time employees
• 401K benefits
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Schedule

Full Time / Day