People Ops Specialist

About the role

The People Operations Specialist plays an integral role at Favor, managing day-to-day employee lifecycle tasks, supporting onboarding, benefits, and maintaining accurate HR data systems. This role ensures HR processes run smoothly and efficiently, enhancing the employee experience from onboarding to offboarding. The position also maintains a strong relationship with Favor’s parent company, H-E-B, and requires high confidentiality, attention to detail, and customer service skills in a fast-paced environment.

Responsibilities

• Benefits & Wellness Administration
  • Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.
  • Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.
  • Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.
  • Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.
• Onboarding & Offboarding Experience
  • Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.
  • Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.
  • Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.
• People Programs & HR Systems
  • Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys.
  • Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).
  • Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.
• Data Integrity, Payroll & Reporting
  • Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.
  • Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.
  • Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.
  • Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.
• Talent Experience & Culture
  • Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.
  • Manage catering orders, menu selection, and vendor delivery for team events and meetings.
  • Provide operational and administrative support for employee learning programs, workshops, and training logistics.
  • Oversee incoming mail and support general workplace administrative needs.
  • Assist with bi-weekly snack restocking to maintain a welcoming office culture.

Requirements

• A relevant degree or comparable formal training, certification, and/or work experience.
• 3+ years’ experience in benefits, data analysis, payroll, or HR systems.
• Strong understanding of the employee benefits landscape, processes, and compliance.
• Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.).
• The ability to lift and carry about 30 lbs.
• Proficiency in Microsoft Excel and Google Suite products.
• Experience with Workday is a plus.

Skills

• Strong written, verbal, and interpersonal communication skills.
• Highly organized, meticulous, and resourceful.
• Proven experience with prioritization, multitasking, and problem-solving.
• Focused on customer service and the team member experience.
• High-touch, caring, and helpful approach in difficult circumstances.
• Patient, approachable, and able to simplify complex concepts into digestible information.

Schedule

This is a hybrid role, requiring work from home roughly three days per week and in-person collaboration at Favor’s HQ in Austin, Texas for the remaining work days.

Benefits

• Premium health, vision, dental, and life insurance.
• 401(k) options.
• Favor Gold subscription and H-E-B discounts.
• Unlimited PTO for salaried employees and ample vacation time for all team members.
• Learning and development opportunities through Intern(al)ships and Learning Labs.
• Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.