People Ops Manager

Overview

Profound is a marketing platform for the AI era, helping brands understand and leverage AI-driven search to grow. With support from top investors and a presence in multiple cities, Profound is at the forefront of a significant shift in marketing.

Responsibilities

• Maintain Rippling as the source of truth for people data, ensuring accuracy across the employee lifecycle
• Own global employee onboarding end to end, including bespoke needs for cross-functional partners across time zones
• Respond to inquiries from employees and cross-functional partners regarding payroll, finance, legal, IT, and recruiting with accuracy and care
• Partner across Operations, Finance, Legal, and external vendors to build an interconnected people operations system that scales with the company
• Manage payroll, benefits administration, open enrollment, and compliance across the global employee base, leveraging Rippling to optimize and automate wherever possible
• Support employment verifications, employment documentation, and immigration and compliance matters in partnership with legal
• Continuously measure and improve the employee experience, tracking operational metrics and using them to identify gaps and drive iteration
• Act as a thought leader in leveraging AI and automation to eliminate repetitive administrative work, raise accuracy, and deliver a best-in-class employee experience
• Bring people operations work currently handled by external partners in-house, building lightweight, scalable processes that work for a fast-growing global team

Qualifications

• 5+ years in people operations or HR at a high-growth startup, with direct experience scaling through rapid headcount growth
• Deep proficiency with Rippling - across HRIS, payroll, benefits, devices, and system access, with comfort in advanced data analysis to surface operational insights
• The ability to deconstruct people processes to their core components, identify root causes for gaps, and rebuild them with less overhead
• Experience supporting a globally distributed workforce and navigating the compliance and operational complexity that comes with it
• Fantastic communication and interpersonal skills, able to explain complex topics simply and effectively
• A genuine passion for building systems that scale and creating effortless employee experiences, especially through AI-powered solutions
• Unwavering attention to detail and a high bar for accuracy, treating data integrity as a craft

Location

This is an on-site role based in our Union Square, NYC office. The expected base salary range is $130,000 to $190,000, with a full range of benefits and perks included in the total compensation package.