People Ops Generalist

The Problem We're Solving Most people don't think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach. We built Vitable to change that. Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. It's better for employees. It's smarter for employers. And it matters. We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it. You'll be the daily engine of our People Ops function — the first person employees come to, and the one who makes sure nothing gets dropped. This is a hands-on, high-volume role. One day you're setting up a new hire's Rippling account and shipping their laptop; the next you're confirming an employment verification or making sure a departing employee's access is revoked within SLA. What You'll Own Onboarding and offboarding, end to end — offer letters, orientation scheduling, Rippling setup, equipment shipping, and on the other side, termination processing, access deprovisioning within SLA, COBRA notices, and separation paperwork. Employee records and systems — keeping Rippling accurate as addresses, managers, and employment statuses change, and troubleshooting access issues as the front line. Employee support — benefits questions, PTO, equity access, verification requests, and daily HR requests, routing what's outside your scope to the right specialist. You'll also support semi-monthly payroll prep, open enrollment logistics, leave tracking with our administration partner, mail triage, and EOR/contractor onboarding. What We're Looking For 1–3 years in HR, people operations, or another detail-heavy operations roleExperience with an HRIS (Rippling a plus) — helpful, not requiredA track record of managing high-volume recurring work without letting things slip, and good instincts for what to do when everything feels urgentDiscretion with sensitive employee information, whether you're talking to a new hire or a state agencyComfort with ambiguity — when you hit something new, you dig in and find the answerBased in Philadelphia, onsite ~3 days/week - must live in the greater Philadelphia area We believe in taking care of the people who take care of our members. Here's what that looks like: 100% Silver Plan medical coverage — plus dental and visionVitable Primary Care membership — the same care we give our members, yours too401(k) and life insuranceUnlimited PTO — and we actually mean itRemote-first — work from wherever you do your best thinkingMacBook and home office setup stipend — the gear you need to do great workCompetitive equity — you're building something real, you should own a piece of itabove benefits are for Full Time US-Based Employees, please talk with the hiring team for options otherwise Are You Our Kind of Person? We don't have a big corporate machine behind us. What we have is a clear mission, a lot of heart, and a deep sense of urgency about the problem we're solving. That means we move fast, figure things out, and hold ourselves to a high bar — not because someone's watching, but because we care. You'll thrive here if you're the kind of person who: Feels personally connected to making healthcare more accessibleGets energized by building, not just maintainingCan navigate ambiguity without losing momentumDoes the unglamorous work when it needs doing — and does it wellAsks for help when you need it and offers it when you see someone else doesCares about the details, but keeps sight of the bigger picture We're a team that shows up for each other. We celebrate wins together, work through hard problems together, and genuinely like each other. If something feels off, we say so. If someone's struggling, we notice. No egos. No jerks. Just good humans doing meaningful work — and having fun doing it. One Last Note on Who We Hire The people we serve are diverse — and our team should be too. We're committed to building a workplace where different backgrounds, experiences, and perspectives aren't just welcomed, they're essential to the work. Vitable is an equal opportunity employer. We don't hire to check boxes. We hire people who care about what we're building and bring something real to the table. If this role excites you but you don't meet every requirement on the list, please apply anyway. We mean that.