People Operations Systems Specialist

Employee Lifecycle & Compliance

• Execute HR lifecycle transactions in Workday — new hire validation, transfers, org changes, and offboarding — catching data quality issues before they propagate downstream
• Carefully coordinate VNDLY contingent workforce operations: contractor onboarding/offboarding, tenure alerts, and Workday record synchronization
• Support SoD and UAR compliance: quarterly user access review evidence collection across Workday, Greenhouse, ServiceNow, and VNDLY; flag anomalies within 24 hours
• Own I-9/E-Verify compliance tracking, EEO-1 data extraction and validation, and onboarding/offboarding systems checklists with defined Day 1 and 4-hour SLAs

AI Operations & People Assistant Enablement

• Build and maintain the Maverick knowledge base — author structured HR knowledge articles, FAQs, and process guides optimized for RAG retrieval accuracy
• Track expiration dates, coordinate policy reviews with Compliance, and ensure no outdated content lives in production
• Monitor Maverick performance daily (containment rate, CSAT, escalation rate, low-confidence queries) and convert gaps into new content or workflow improvements
• Serve as human-in-the-loop for complex escalations — resolve with care, document root cause, and build a permanent fix so the same question never escalates again
• Run weekly bias spot-checks on AI outputs and maintain the employee-facing AI transparency log; flag PII exposure, legal guidance, or medical advice as P1 incidents

ServiceNow HRSD Operations

• Manage the HR case queue — triage, route, and ensure no case ages beyond SLA without escalation
• Build and maintain knowledge articles and employee-facing FAQ content in plain language; update within 48 hours of any policy change
• Identify recurring case patterns and propose automation or self-service improvements to eliminate tickets that shouldn't exist

Greenhouse ATS & VNDLY

• Administer Greenhouse day-to-day: requisition setup, pipeline hygiene, data quality audits, and EEOC/OFCCP data completeness on every req
• Support the Greenhouse-to-Workday integration: validate every accepted offer triggers the correct hire record, IT provisioning, and onboarding workflow
• Serve as first-line support for TA and HR Operations on Greenhouse and VNDLY issues

LMS & Workday Learning

• Own mandatory compliance training completion — enrollment dashboards, weekly tracking, and escalation for any population below 98% before deadline
• Administer Workday Learning: course catalog setup, enrollment automation, completion tracking, SCORM support, and HCM integration validation

People Data Quality & Reporting

• Run weekly Workday data quality audits across AI-critical fields (position, location, manager, cost center, compensation); maintain ≥95% quality score
• Run and validate the standard People reporting cadence — headcount, attrition, open reqs, tenure, and compliance training — weekly, monthly, and quarterly
• Fulfill ad-hoc HRBP data requests via Workday Report Writer and Databricks dashboards within defined SLA; surface recurring requests as automation candidates

Process Documentation & Continuous Improvement

• Own the People Ops process documentation library: write, maintain, and version-control SOPs for every operational process you execute
• Audit workflows quarterly; bring a prioritized list of automation opportunities to your manager with effort estimates and expected impact
• Build and maintain employee and manager self-service guides to reduce Tier 1 contact volume