People Operations Specialist

About the role

The People Operations Specialist will own the daily operations engine of Normal's People function. They will support employees from initial offer through their entire time at Normal, ensuring onboarding runs smoothly, HR systems stay accurate, and employees get fast, reliable answers to their questions.

Responsibilities

• Own and run onboarding: Manage Normal's onboarding program end to end, ensuring every new hire has a smooth, well-organized experience from offer letter through their first weeks. This includes onboarding logistics, compliance tasks, and partnering with internal teams to connect new hires with the resources they need.
• Maintain data integrity across HR systems: Process and audit a high volume of employee job and data changes in Sequoia and Deel, including new hire setup, terminations, and annual compensation cycles. Keep records accurate and current as the team scales.
• Serve as the first point of contact for employee inquiries: Respond to questions related to benefits, enrollments, payroll, company policies, verifications of employment, and other HR topics with a commitment to accuracy, compliance, and a positive employee experience.
• Build and improve operational processes: Identify areas where workflows create friction for employees or operators, and design practical solutions. This could range from building SOPs for recurring processes to triaging inbound requests more efficiently to partnering on HRIS process improvements.
• Support cross-functional partners: Work with teams across the company to resolve people operations requests efficiently. Use people data to answer questions coming from the business and provide context that helps teams make informed decisions.
• Drive automation of workflows: Use AI and operational best practices to automate administrative tasks, improving efficiency and accuracy while maintaining a high-quality employee experience.

Requirements

• Experience: 2-5 years of experience in human resources, people operations, or a related field.
• Systems proficiency: Hands-on experience with Sequoia One, Deel, Rippling, or similar HR information systems. Experience with Linear or similar project management tools for tracking and triaging operational requests.
• High-volume execution: The core of this role is operational consistency at scale. You can manage competing priorities and maintain attention to detail across all of them.
• Communication skills: Clear and concise verbal and written communication, with the ability to collaborate across a diverse set of teams, including technical and business stakeholders, in both virtual and in-person environments.
• Process improvement instincts: A track record of identifying ways to optimize workflows over time, whether that means streamlining an onboarding step, improving how requests are triaged, or building a new SOP to meet an emerging need.
• Discretion and judgment: Demonstrated ability to handle sensitive and confidential information with care, and to navigate nuanced situations with tact.
• Adaptability: Comfortable operating in a fast-moving environment where priorities shift, problems are sometimes open-ended, and the right answer requires thinking through tradeoffs rather than following a script.
• Service orientation: You treat every employee interaction as an opportunity to build trust. A commitment to high-touch, responsive support is central to how you work.

Qualifications

• Experience: 2-5 years of experience in human resources, people operations, or a related field.
• Systems proficiency: Hands-on experience with Sequoia One, Deel, Rippling, or similar HR information systems. Experience with Linear or similar project management tools for tracking and triaging operational requests.
• High-volume execution: The core of this role is operational consistency at scale. You can manage competing priorities and maintain attention to detail across all of them.
• Communication skills: Clear and concise verbal and written communication, with the ability to collaborate across a diverse set of teams, including technical and business stakeholders, in both virtual and in-person environments.
• Process improvement instincts: A track record of identifying ways to optimize workflows over time, whether that means streamlining an onboarding step, improving how requests are triaged, or building a new SOP to meet an emerging need.
• Discretion and judgment: Demonstrated ability to handle sensitive and confidential information with care, and to navigate nuanced situations with tact.
• Adaptability: Comfortable operating in a fast-moving environment where priorities shift, problems are sometimes open-ended, and the right answer requires thinking through tradeoffs rather than following a script.
• Service orientation: You treat every employee interaction as an opportunity to build trust. A commitment to high-touch, responsive support is central to how you work.

Skills

• Experience: 2-5 years of experience in human resources, people operations, or a related field.
• Systems proficiency: Hands-on experience with Sequoia One, Deel, Rippling, or similar HR information systems. Experience with Linear or similar project management tools for tracking and triaging operational requests.
• High-volume execution: The core of this role is operational consistency at scale. You can manage competing priorities and maintain attention to detail across all of them.
• Communication skills: Clear and concise verbal and written communication, with the ability to collaborate across a diverse set of teams, including technical and business stakeholders, in both virtual and in-person environments.
• Process improvement instincts: A track record of identifying ways to optimize workflows over time, whether that means streamlining an onboarding step, improving how requests are triaged, or building a new SOP to meet an emerging need.
• Discretion and judgment: Demonstrated ability to handle sensitive and confidential information with care, and to navigate nuanced situations with tact.
• Adaptability: Comfortable operating in a fast-moving environment where priorities shift, problems are sometimes open-ended, and the right answer requires thinking through tradeoffs rather than following a script.
• Service orientation: You treat every employee interaction as an opportunity to build trust. A commitment to high-touch, responsive support is central to how you work.

Benefits

We are committed to competitive and equitable compensation based on role, skills, and experience. Salary ranges are guidelines, with final compensation varying by role, experience, and location and reviewed regularly for fairness.

Pay

$126K – $140K

Schedule

Full time

Company

We are committed to providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation due to a disability, please let us know at accommodations@normalcomputing.com.

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Security Vulnerability Disclosure

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