People Operations Specialist

About the Role

The People Operations Specialist plays a pivotal role in supporting the transformation of the People Department by optimizing HR processes and supporting the Human Resource Information System (HRIS - UKG Ready). This position evolves from manual data entry to strategic, user-focused responsibilities, ensuring effective HRIS utilization, data integrity, and enhanced employee experience. The role collaborates on special projects to automate routine tasks and improve operational efficiency, requiring a blend of technical skills and deep People Operations knowledge.

This is a hybrid position, with work conducted both off-site and onsite based on business needs.

Responsibilities

• Support the Manager, People Operations in day-to-day maintenance of the HRIS (UKG Ready).
• Assist in migrating existing HR data and troubleshooting system errors.
• Participate in regular system audits.
• Work with the Manager, People Operations to map existing HR processes for automation and self-service opportunities.
• Conduct workflow analyses for HR-related processes.
• Collaborate with People Partner team and People Managers to update or create SOPs based on new system functionalities.
• Validate automated transactional changes such as new hires, terminations, and promotions.
• Perform mass data uploads under guidance and ensure compliance with data security and privacy guidelines.
• Support key activities related to HR Analytics tools and reporting capabilities, including job aids and knowledge base articles.
• Assist in developing training content and resources for UKG Ready, including basic navigation and HR programs (e.g., performance evaluations).
• Provide first-level assistance to employees for self-service portals and other HRIS features.
• Assist in testing and QA processes for HRIS upgrades, optimization, and enhancements.
• Support the People Operations Manager in establishing governance protocols for HR tools and technologies.
• Document system configurations, change management processes, and audit trails.
• Support other People team members in reporting and data requirements for compliance, such as EEO-4 reporting, Joint Commission Survey Audit Readiness, and HRSA compliance.
• Perform other duties as needed to support the organization’s vision, mission, and values.

Requirements

• High School Diploma or equivalent (required).
• Bachelor’s Degree in Human Resources, Business Administration, or related field (preferred).
• 2 years of experience in an HR Operations or related role (required).
• Experience processing HR workflow transactions within enterprise HRIS/ATS systems at scale (preferred).
• HRCI or SHRM certification (preferred).

Skills

• Knowledge of Human Resources concepts, practices, policies, and procedures.
• Understanding of HR data compliance and governance.
• Familiarity with federal and state laws, rules, and regulations regarding benefit programs.
• Proficiency in Microsoft Office applications (Word, PowerPoint).
• Experience with HRIS/ATS systems and data management.
• Exceptional customer service skills.
• Excellent communication and collaboration abilities.
• Ability to work independently in a fast-paced, multi-task environment.
• Strong analytical and problem-solving skills.
• Proactive, self-directed, and highly motivated.
• Ability to multitask while maintaining attention to detail and accuracy.
• Flexibility to adapt to changing business needs and processes.
• Ability to develop and maintain effective working relationships across the organization.
• Skill in compiling, organizing, and analyzing data.
• Ability to maintain confidentiality with sensitive information.