People Operations Specialist

Vivid Seats · Chicago, IL · 1 mo ago

Human Resources$55k–$75k/yrFull-time

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, "Who we are" is company description; could be "About the role"? Actually "About the role" is typical heading for description of role. The posting includes "The Opportunity: How your role contributes to the success of Vivid Seats:" then description. That could be "About the role". Also "How your role expectations will progress as a People Operations Specialist in the first 30, 90, and 180 days:" could be part of responsibilities or expectations. We need sections: About the role (maybe summary), Responsibilities (list of duties), Requirements (maybe education/experience), Qualifications (maybe similar), Skills (maybe specific skills), Benefits (list), Pay (salary range), Schedule (hybrid model). Also location maybe not needed. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO, equal opportunity, etc. Remove cookie/navigation/legal/EEO etc. Also remove application instructions. We must preserve all substantive info. Let's extract: Company description: "Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers." That could go under "About the role" or maybe a separate "About Vivid Seats". But only allowed headings are those listed. We could put company description under "About the role". That seems appropriate. Next: "The Opportunity: How your role contributes to the success of Vivid Seats: The People Operations Specialist is a critical member of the People team responsible for delivering a best-in-class employee experience through the efficient administration of people processes and programs. This role serves as the primary point of contact for employee questions related to HR, benefits, leave administration, and employment lifecycle events while ensuring operational excellence, data integrity, and compliance. The ideal candidate is highly organized, detail-oriented and thrives in a fast-paced environment. They possess a proactive, problem-solving mindset, strong multitasking abilities, and a commitment to delivering accurate and timely People support. This role requires the ability to manage multiple priorities while maintaining confidentiality and providing exceptional service to employees and business partners." That's also role description; could be part of About the role. Then list of responsibilities (starting with "Administer and maintain employee lifecycle transactions..."). Let's extract responsibilities bullet points: - Administer and maintain employee lifecycle transactions within the HRIS, including onboarding, offboarding, employee changes, promotions, transfers, and organizational updates. - Serve as the first point of contact for employee inquiries regarding benefits, leave programs, payroll-related issues, and general employment matters. - Monitor and triage the shared HR inbox in partnership with HRBPs, ensuring employee requests are appropriately routed, addressed, escalated, and followed up on in a timely manner. - Maintain accurate employee records and perform HRIS data entry, audits, and updates with a strong focus on data integrity and compliance. - Prepare and process employment-related documentation, including employment verification letters, employee communications, and other HR correspondence. - Support immigration-related processes by partnering with employees, managers, legal counsel, and external vendors to collect documentation, maintain records, and facilitate visa and work authorization processes as needed. - Partner closely with Payroll to ensure employee data changes are accurately reflected in HRIS systems, the internal tracker and processed appropriately for payroll and auditing purposes. - Coordinate and administer employee leave programs, including medical, parental, personal, and statutory leaves, while ensuring compliance with applicable regulations and company policies. - Administer employee benefits programs, including enrollments, life event changes, terminations, vendor communications, and employee education. - Lead the annual Open Enrollment process from planning and communications through implementation, auditing, and employee support in partnership with the Manager of People Operations. - Perform benefit reconciliations, audit carrier invoices, and resolve discrepancies in partnership with vendors and internal stakeholders. - Develop, draft, and distribute employee communications related to benefits, policies, people initiatives, and organizational updates, ensuring clarity, accuracy, and a positive employee experience. - Support HR compliance activities and programs, including employment eligibility verification, record retention, required trainings, workplace notices, policy administration and communications, employee acknowledgments, audits, and regulatory reporting to support adherence to federal, state, and local employment requirements. - Collaborate with internal teams and external vendors to ensure the smooth delivery of people programs and services. - Identify opportunities to improve processes, enhance operational efficiency, and elevate the employee experience. Then the 30/90/180 days expectations could be considered responsibilities or maybe separate section but we can incorporate into responsibilities as narrative. But we need to avoid filler. The 30/90/180 days are specific content; we could include them under Responsibilities as a subsection? But we only allowed

for any list of duties/requirements/benefits. Could we put paragraphs? The instruction: Use
- for any list of duties/requirements/benefits, and
  for prose. So we can have prose paragraphs for expectations. Thus we can have a
  describing 30/90/180 days expectations. Now "What You’ll Bring:" includes qualifications/requirements/skills. Let's extract: - Bachelor's degree in Human Resources, Business Administration, or experience in a related role. - Experience supporting core HR functions, including onboarding, offboarding, benefits administration, leave management, HRIS administration, and employee support. - Working knowledge of HRIS platforms, with Workday experience preferred. - Familiarity with payroll support, employee data management, benefits administration, Open Enrollment, and benefits reconciliation. - Strong written and verbal communication skills, including the ability to create employee communications and HR documentation. - Exceptional attention to detail, organizational skills, and commitment to data accuracy and confidentiality. - Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service. - Proactive, solutions-oriented mindset with strong problem-solving skills and the ability to work independently. - Proficiency in Microsoft Office Suite, particularly Excel. These could be split into Requirements (education/experience), Qualifications (maybe similar), Skills (specific skills). But we need to decide. We could put: - About the role: company description + role summary. - Responsibilities: list of duties (the bullet list) plus maybe the 30/90/180 days expectations as prose. - Requirements: Bachelor's degree, experience supporting core HR functions, working knowledge of HRIS platforms (Workday preferred). - Qualifications: maybe familiarity with payroll support, employee data management, benefits administration, Open Enrollment, benefits reconciliation. - Skills: strong written/verbal communication, attention to detail, organizational skills, ability to manage multiple priorities, proactive mindset, proficiency in MS Office/Excel. - Benefits: from "Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks." - Pay: Salary: $55,000-$75,000 - Schedule: "We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration." Also location: Chicago, IL but not required heading; could be included in About the role paragraph. We must not include boilerplate like "We are an equal opportunity employer..." etc. Remove that. Also remove "Vivid Seats Pay Transparency Disclaimer:" maybe keep the benefits list. Now produce HTML. Structure:
  About the role
  
  Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. The People Operations Specialist is a critical member of the People team responsible for delivering a best-in-class employee experience through the efficient administration of people processes and programs. This role serves as the primary point of contact for employee questions related to HR, benefits, leave administration, and employment lifecycle events while ensuring operational excellence, data integrity, and compliance. The ideal candidate is highly organized, detail-oriented and thrives in a fast-paced environment. They possess a proactive, problem-solving mindset, strong multitasking abilities, and a commitment to delivering accurate and timely People support. This role requires the ability to manage multiple priorities while maintaining confidentiality and providing exceptional service to employees and business partners. Located in Chicago, IL.
  But we might duplicate some content; we need to ensure we don't repeat too much. Could combine. Better: About the role includes company description and role summary. Now Responsibilities:
  Responsibilities
  - Administer and maintain employee lifecycle transactions within the HRIS, including onboarding, offboarding, employee changes, promotions, transfers, and organizational updates.
  - Serve as the first point of contact for employee inquiries regarding benefits, leave programs, payroll-related issues, and general employment matters.
  - Monitor and triage the shared HR inbox in partnership with HRBPs, ensuring employee requests are appropriately routed, addressed, escalated, and followed up on in a timely manner.
  - Maintain accurate employee records and perform HRIS data entry, audits, and updates with a strong focus on data integrity and compliance.
  - Prepare and process employment-related documentation, including employment verification letters, employee communications, and other HR correspondence.
  - Support immigration-related processes by partnering with employees, managers, legal counsel, and external vendors to collect documentation, maintain records, and facilitate visa and work authorization processes as needed.
  - Partner closely with Payroll to ensure employee data changes are accurately reflected in HRIS systems, the internal tracker and processed appropriately for payroll and auditing purposes.
  - Coordinate and administer employee leave programs, including medical, parental, personal, and statutory leaves, while ensuring compliance with applicable regulations and company policies.
  - Administer employee benefits programs, including enrollments, life event changes, terminations, vendor communications, and employee education.
  - Lead the annual Open Enrollment process from planning and communications through implementation, auditing, and employee support in partnership with the Manager of People Operations.
  - Perform benefit reconciliations, audit carrier invoices, and resolve discrepancies in partnership with vendors and internal stakeholders.
  - Develop, draft, and distribute employee communications related to benefits, policies, people initiatives, and organizational updates, ensuring clarity, accuracy, and a positive employee experience.

People Operations Specialist

About the role

Responsibilities

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