People Operations Manager

About the role

At Allegacy, our roots run deep — anchored in a longstanding commitment to doing right by our members and the communities we serve. Every role within our organization plays a vital part in nurturing the relationships that make that promise real. As a member of our team, you'll be empowered to live out our brand every day, building meaningful connections that support the financial wellbeing of those who count on us most.

The People Operations Manager oversees the core operational infrastructure that underpins how HR functions and supports the business. Reporting directly to the Vice President, People & Culture, this role focuses heavily on project management, efficiency, HRIS, and employee experience, with a strong emphasis on advancing process improvement, automation, and service delivery. As a key member of the HR team, the successful candidate will be responsible for building, implementing, and optimizing scalable processes and systems that ensure organizational consistency, elevate service delivery, and enable rapid growth.

Responsibilities

• Process Design & Operational Discipline: Define and document core HR processes, establish repeatable workflows, reduce manual workarounds, and act as a feedback loop between employees, leaders, and HR partners to continuously refine operational workflows.
• HR Systems, Tech Enablement & Automation: Manage the evolution of the HRIS and broader HR technology ecosystem, support testing, validation, and implementation of system enhancements and self‑service capabilities, leverage AI‑enabled tools to improve efficiency, ensure data integrity, and align platforms with business needs, including supporting compensation‑related workflows in partnership with the Compensation team.
• Data Utilization & Workforce Strategy: Translate people data and frontline interactions into actionable workforce strategies, analyze service trends to identify bottlenecks and process gaps, and recommend systemic improvement opportunities that optimize the employee journey.
• Employee Experience & Service Delivery: Own operational and administrative touchpoints of the employee lifecycle—onboarding, transactions, inquiries, and case management—partner with the Compensation Manager and HR Centers of Excellence to ensure smooth execution of offer processing, pay changes, promotions, and flag process or system issues for resolution.

Requirements

• Five or more years of progressive experience in People Operations, HR Operations, or a similar role with full ownership of HR projects and operational initiatives.
• Hands‑on experience with HRIS administration, process design, and workflow automation.
• Familiarity with compensation data flows through HR systems (deep compensation design experience not required).
• Demonstrated ability to drive day‑to‑day process optimization from start to finish.
• Exceptional analytical mindset, strong problem‑solving skills, and proven capability in root cause analysis, solution design, and process ownership.
• Continuous improvement mindset, passion for accountability in complex workflows, and superior customer service orientation.
• Excellent communication skills and ability to collaborate effectively with HR leadership and cross‑functional stakeholders, including the Compensation Manager.