People Operations Manager

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures.

About the role

Habitat Health is scaling fast, and as the Manager, People Operations, you'll be the engine behind our People Operations function, building and running the core processes that power the full employee lifecycle across a California-heavy, multi-state healthcare organization. You won't just maintain the machine; you'll design it, tune it, and scale it as we grow. This is a role for someone who loves solving operational puzzles, thrives on precision and compliance, and gets genuinely excited about using technology (including AI) to make HR faster and smarter.

Responsibilities

• In partnership with the Sr. Director of People, create and lead scalable and innovative processes for onboarding, offboarding, job changes, and team member lifecycle processes in preparation for rapid growth.
• Leverage AI tools and systems to optimize and scale people operations processes and workflows.
• Drive policy creation, audit readiness, and compliance governance across a multi-state footprint, with deep expertise in California.
• In partnership with Executive Directors and Clinical Leadership, create and optimize physician onboarding programs.
• Manage a portfolio of outsourced vendors including home care, transportation, LOA support, and other ancillary partners to ensure seamless service delivery.
• Stay ahead of the curve on multi-state employment law, translating regulatory change into smart, proactive policy recommendations.
• Lead Open Enrollment end to end by owning team member communications, system readiness, benefits compliance, and vendor coordination across states.
• Serve as the lead for annual Open Enrollment, working closely with benefit administrators, owning team member communications, ensuring system readiness, and maintaining benefits compliance across multi-state operations.
• Partner with the People Business Partner to address complex team member questions and requests and maintain service-level expectations for People Operations.
• Be a trusted thought partner for managers and team members navigating tricky policy questions and real-world people challenges.

Requirements

• 5+ years of people operations/HR experience in a fast-growing environment.
• CA and multi-state employment law experience and building policies and handbooks.
• Strong working knowledge of California employment fundamentals (wage/hour, leaves, recordkeeping, etc.).
• Enthusiasm for, and hands-on experience with, using AI tools and systems to improve process efficiency and scale.
• Exceptional data analytics and reporting skills utilizing various HR Systems.
• Hands-on experience with Rippling, Greenhouse Onboarding, and partnering with PEOs.
• Owned end-to-end open enrollment processes and communications.

Nice to have

• Experience scaling early to mid-stage healthcare startups.

Pay

The anticipated base salary range for this position is $140,000–$165,000 for candidates located in San Francisco, New York City, or Seattle, and $120,000–$150,000 for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of salary and may be eligible for additional incentive compensation, as applicable. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

Benefits

• Medical, dental, and vision insurance.
• Paid parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Flexible spending accounts.
• 401(k) savings plan that includes a match.
• Paid time off.
• Company paid holidays.

Vaccination Policy

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.