People Operations Manager
People Operations
The People Operations team is responsible for delivering an exceptional, consistent employee experience from a team member's first day through their last. We're building People Ops differently — simplifying what's complex, using data and systems to drive better decisions, and creating processes that actually work for a modern, retail-driven organization.
Responsibilities
Own and continuously improve core People Operations programs, including onboarding, offboarding, performance management, internal mobility, and employee lifecycle management.
Partner with our VP of People to support benefits administration, leaves of absence, and open enrollment.
Ensure accurate, timely, and compliant execution across compensation, benefits, and employee records.
Serve as a key owner of our HRIS and People systems (UKG, ADP, Zendesk and related tools).
Maintain clean, reliable people data and workflows across systems.
Support audits, identify gaps, and drive improvements across systems, policies, and processes.
Ensure compliance with all employment laws and regulations, including EEO, ADA, FMLA, ERISA, DOL, Workers' Compensation, and health & safety.
Proactively identify compliance risks and partner with Legal, Payroll, and Finance to resolve them.
Provide guidance and coaching to team members and leaders on policies, procedures, and people programs.
Support managers with employee lifecycle questions, performance processes, and internal mobility.
Build strong relationships across the organization and serve as a trusted People Ops partner.
Cross-functional partnership with Finance, Payroll, IT, and Retail Operations to ensure people processes are aligned, efficient, and scalable.
Requirements
5+ years of experience in People Operations, HR Operations, or HR Analytics.
Strong hands-on experience with HRIS and People systems (UKG, ADP, Zendesk preferred).
Experience supporting a retail or hourly (non-exempt), multi-location workforce.
A people-first mindset paired with a strong operational backbone.
Excellent attention to detail, with a focus on accuracy, compliance, and clean data.
Strong organizational, prioritization, and time-management skills.
High integrity and discretion when handling sensitive and confidential information.
A service-oriented mindset with the ability to support employees and leaders with empathy and clarity.
Qualifications
California Residents: The annual compensation range for this role is $100,000-$120,000.
Based on the Los Angeles geographic area, and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.
Benefits
We are committed to providing a comprehensive benefits package that includes:
Health insurance
Retirement savings plan
Flexible spending accounts
Time off for personal and family needs
Pay
$100,000 - $120,000 annually
Schedule
Full-time position based in Los Angeles, CA
Location
Los Angeles, CA