People Operations Manager

Core Responsibilities

• Design and manage company-wide onboarding programs.
• Develop role-specific training paths for all departments.
• Create leadership development programs for managers and future leaders.
• Cook up ongoing professional development and continuing education.
• Build and maintain the company's learning management resources.
• Measure training effectiveness and employee competency.

Performance Management

• Partner with leaders to establish performance expectations and KPIs.
• Develop consistent performance review processes.
• Coach managers on employee development and performance conversations.
• Monitor individual and departmental performance trends.
• Aid leaders with development plans for high performers and employees needing improvement.
• Promote accountability through clear expectations and regular feedback.

Talent & Organizational Development

• Partner with leaders to identify future talent needs.
• Support succession planning and career path development.
• Aid with internal promotions and leadership readiness.
• Develop competency models for key positions.
• Improve employee retention through career development initiatives.
• Identify organizational capability gaps and recommend development strategies.

Operational Excellence

• Standardize onboarding, training, and development processes.
• Develop policies and tools that improve consistency across departments.
• Utilize employee data and feedback to drive continuous improvement.
• Partner with HR, Operations, and Leadership to improve the overall employee experience.
• Champion technology that improves learning, communication, and employee development.

Key Performance Indicators

• New Hire 90-Day Retention
• Employee Engagement Score
• Voluntary Turnover Rate
• Training Completion Rate
• Time-to-Productivity for New Employees
• Leverage Leadership Development Participation
• Internal Promotion Rate
• Performance Review Completion
• Manager Effectiveness Scores
• Employee Satisfaction with Onboarding & Training

Qualifications

• 5+ years of experience in Learning & Development, Organizational Development, People Operations, Training, or Leadership Development in Logistics.
• Experience designing onboarding and training programs.
• Proven success improving employee engagement and organizational culture.
• Strong facilitation, coaching, and communication skills.
• Experience partnering with operational leaders.
• Ability to manage multiple initiatives while driving measurable results.

Preferred Experience

• Within transportation, logistics, or a high-growth service organization.
• Experience implementing learning management systems (LMS).
• Knowledge of change management and organizational development principles.
• Bachelor's degree in Human Resources, Business, Organizational Leadership, Education, or a related field.

Leadership Competencies

• Leadership Development
• Coaching & Mentoring
• Organizational Development
• Change Management
• Communication & Facilitation
• Employee Engagement
• Relationship Building
• Continuous Improvement
• Strategic Thinking
• Results Orientation

Travel

• Up to 15% travel for company meetings, office visits, training sessions, and leadership development activities.

About Edge Logistics

Edge Logistics is a performance-driven freight brokerage and logistics company focused on exceptional customer experience, reliable carrier partnerships, and operational excellence. We combine disciplined processes with modern technology to deliver consistent results. We are seeking a People Operations Manager for our Chicago or Scottsdale office.