People Operations Manager
About the role
For over 30 years, Alder has been a trusted guide for more than 5,000 families across Greater Boston, helping them navigate the aging journey with compassion, clarity, and expert care. Our life care managers are seasoned social workers and nurses, providing both strategic direction and hands-on support, from coordinating medical care and assessing home safety to attending appointments and facilitating meaningful family conversations.
Responsibilities
Own administrative onboarding and offboarding end to end, coordinating cross-functionally with IT, Finance, Payroll, and our insurance broker.
Partner with our Sr. Director of Clinical Excellence to run New Hire Orientation.
Maintain accurate org charts and position control data.
Serve as the primary liaison for benefits administration across all carriers and plans, including enrollments, renewals, life events, and employee inquiries.
Manage annual open enrollment planning and execution with our insurance broker and insurance carriers.
Own benefits-related compliance documentation and reporting (ACA, plan filings, etc.).
Troubleshoot and resolve employee benefits issues, escalating to carriers/our insurance broker as needed.
Establish and maintain pay bands, monitoring market competitiveness and coordinating benchmarking.
Administer annual performance and merit review cycles, including timelines, systems configuration, and data accuracy.
Own HR systems and data integrity (Rippling HRIS), ensuring automation, reporting, and compliance across states.
Maintain the multi-state employee handbook and HR policies, ensuring clarity and compliance.
Build and maintain PTO/time-off policies in Rippling, assigning employees to correct policies based on role, state, and tenure.
Manage annual PTO calendar year transitions, including balance rollovers, accrual resets, and carryover compliance with state law.
Administer and track all leaves of absence (PFMLA, FMLA, ADA, state sick time laws), ensuring documentation, consistency, and manager guidance.
Stay current on multi-state leave law changes and update processes accordingly.
Partner with Payroll to ensure accuracy, compliance, and a seamless employee experience, including dual pay rate and multi-state wage requirements.
Support audit readiness (I-9, ACA, EEO) and maintain compliance records.
Support HR due diligence for prospective acquisitions, reviewing target company HR systems, policies, benefits, and compliance posture.
Lead operational integration of acquired employees: HRIS migration, benefits transition, payroll alignment, and policy harmonization.
Maintain M&A HR integration playbooks/checklists to support repeatable, low friction transitions as Alder scales.
Qualifications
5+ years of progressive HR operations experience, including multi-state environments.
Experience working with a heavy hourly non-exempt employee population.
Proven track record owning HR systems, benefits administration, and leave management in a scaling organization.
Experience establishing pay bands and working with compensation benchmarking tools/methodology (e.g., market surveys, salary.com, Payscale, or similar).
Strong working knowledge of HR compliance across onboarding, wage and hour, and leave law.
Skilled in HRIS platforms (Rippling is a plus) and comfortable working in the data/systems layer of HR.
Detail-oriented, process-minded, and able to manage multiple compliance deadlines at once.
Experience supporting M&A integration, or comfort working through ambiguous, fast moving transition projects, is a plus.
What We Offer
Competitive compensation
Flexible work schedules and hybrid work opportunities
Health, dental, and vision insurance
Professional development support and continuing education reimbursement
A collaborative, inclusive culture focused on employee well-being and growth
Pay
In accordance with the Pay Transparency Act, the expected pay range for this position is between $105,000-$115,000 per year. Actual compensation may vary based on factors such as years of experience, skill level, education, or certifications.
Human Resources
Newton, MA