People Operations Global Lead/Manager

Role Overview

We are seeking an experienced, hands-on, and operationally strong People Operations (POPs) leader to serve as the People Operations Global Lead / Manager, with direct accountability for running day-to-day HR Service Delivery across the Americas and leading the global alignment of service delivery standards across regions.

Role Scope

• Global Leadership (Standards, Governance & Regional Partnership)
• Américas Leadership (Operations, Execution & Service Delivery)

Key Responsibilities

• Global Standards, Alignment & Regional Partnership
• Américas HR Service Delivery Leadership
• Day-to-Day Operations & Core Program Ownership
• Employee Experience & Lifecycle Delivery
• Operational Excellence & Performance Management
• HR Systems, Case Management & Knowledge Platform Adoption
• Governance, Compliance & Audit Readiness
• Change Management & Communications
• Continuous Improvement & Service Model Evolution

Required Experience & Capabilities

• Proven experience leading regional or global HR operations, HR service delivery, shared services, or People Operations teams, with accountability for day-to-day execution and service outcomes.
• Strong experience owning high-volume HR operations and core programs, including case management, employee lifecycle processes, onboarding, offboarding, HR communications, knowledge management, and service delivery performance.
• Demonstrated ability to operate within a global model, balancing global standards and governance with regional execution and localization.
• Experience leading and developing teams, setting expectations, managing workload, resolving escalations, and building operational discipline.
• Strong understanding of HR systems and service delivery platforms, including Workday, ServiceNow, case management tools, and knowledge management platforms.
• Track record of driving process simplification, service quality improvements, automation, and operational scalability.
• Strong understanding of governance, compliance, controls, data accuracy, confidentiality, and audit readiness.
• Able to leverage data, KPIs, SLAs, dashboards, and service metrics to drive decisions, improve performance, and identify root causes.
• Proven ability to partner across HR, Technology, Legal, Risk, Compliance, and regional stakeholders to align priorities and drive outcomes.
• Strong judgment, attention to detail, escalation management, and ability to operate effectively in sensitive or complex situations.