Operations Manager / People Leader

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training
• Be willing to travel in the field for branch office visits 25% of the time
• Be able to relocate within the division geography for higher roles
• Inspire your team to deliver top-notch service, accept constructive feedback and commit to continual improvement
• Drive revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results
• Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense margins
• Assure compliance with local, state, and federal laws and regulations
• Ensure accountability for and compliance with the policies and procedures for all Company vehicles
• Recruit, hire, mentor, evaluate and coach
• Drive sales initiatives and results
• Identify best practices, cost savings and improved customer service initiatives
• Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions
• Promote positive employee relations including fostering high morale and upholding company operating standards
• Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management

Qualifications

• Minimum Requirements: Bachelor’s or equivalent work experience
• Documented success driving revenue for a Home Services company
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)
• Ability to work in the field independently and manage route-based assignments
• 5-7 years: Multi-operational or sales management experience with a results-driven company
• 5-7 years: P&L responsibility experience and an acute understanding of expense control strategies
• 5-7 years: Demonstrated customer relations experience
• 5-7 years: Experience with P&L management and business processes
• 5-7 years: Operations or sales management experience with a results-driven company
• 5-7 years: Proven ability to achieve profitable growth
• 5-7 years: Mentoring, coaching, motivating and training
• Preferred: 2-5 years: Experience in a service industry or recurring revenue business
• 2-5 years: Sales experience and/or sales management experience