People Operations Generalist

About Fulcrum

Fulcrum is building an AI platform to automate the insurance drudgery that hampers the $1.5 trillion insurance brokerage industry. Our platform already saves customers thousands of hours and millions of dollars every year, with deep penetration within enterprise brokerages. We recently raised our Series A and are just getting started.

Why Fulcrum

• Rocket-ship growth: multiple seven figures in ARR in just over a year, serving large enterprise clients including 30% of the top 50 brokers in the country.
• Extreme ownership: work directly with enterprise users and ship end-to-end products that save them hours every week.
• Bleeding-edge problems, real impact: tackle tough AI and product challenges whose wins show up immediately in customer workflows.
• In-person collaboration: join a lean, staff-level team (ex-Affirm, Uber, DoorDash, McKinsey) working side-by-side in San Francisco.
• Top-of-market rewards: competitive base salary plus meaningful founding-team equity.

Responsibilities

• Manage the full employee lifecycle including onboarding, offboarding, promotions, transfers, and terminations.
• Own new hire onboarding, including I-9 verification, E-Verify, employment documentation, and orientation.
• Process and administer payroll through Gusto, including commissions, deductions, and final pay.
• Administer employee benefits, enrollments, qualifying life events, renewals, and vendor relationships.
• Support benefits planning, benchmarking, and annual renewal activities.
• Prepare and maintain offer letters, employment agreements, commission plans, confidentiality agreements, equity documentation, and other HR documents.
• Develop, implement, and maintain HR policies, handbooks, and people programs.
• Ensure compliance with federal, state, California, and San Francisco employment laws and ordinances.
• Administer leaves of absence including FMLA, CFRA, PDL, ADA accommodations, and related programs.
• Conduct employee relations investigations and recommend appropriate resolutions.
• Advise managers on performance management, corrective action, documentation, accommodations, and employee relations issues.
• Register and maintain payroll and unemployment accounts as the company expands into new states.
• Manage relationships with international Employer of Record (EOR) providers and support international onboarding and offboarding.
• Maintain HR systems, employee records, audits, and compliance reporting.
• Coordinate office administration tasks and event planning, including space management, vendor coordination, and team celebrations.
• Continuously improve HR processes and support a positive employee experience.

Requirements

• 5+ years of progressive People Operations or Human Resources experience.
• Experience supporting a startup or high-growth company with broad HR responsibilities.
• Hands-on experience with Gusto or a comparable HRIS/payroll platform.
• Strong knowledge of federal, California, and San Francisco employment laws.
• Experience administering multi-state payroll and benefits.
• Experience managing employee investigations and sensitive employee relations matters.
• Experience working with international EOR providers.
• Outstanding organizational, communication, and documentation skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• High level of professionalism, discretion, and sound judgment.
• Experience creating HR policies and scaling HR processes.
• Experience supporting compensation planning.
• PHR, SHRM-CP, or similar certification is a plus.

Our Team and Philosophy

• Builders at heart: You don't wait for a process to exist—you create it, refine it, and own it.
• Bias toward action: You have an internal sense of urgency. You'd much rather get something done today than tomorrow.
• Owners, not renters: You treat the company's money and decisions like your own. You hold yourself accountable to outcomes, not just outputs.
• Ambitious about the opportunity: You're excited about building the defining AI company in the insurance industry—and you understand that great finance is a competitive advantage.

Benefits

• Competitive salary + meaningful equity.
• Full health, dental & vision.
• High-ownership, high-trust culture with lightning-fast executors.
• Regular team off-sites, dinners, and an office stocked for builders.