People Operations & Community Specialist

About the role

At Paula's Choice, we believe that people are at the heart of everything we do. As a People & Culture Operations Specialist, you'll play a key role in fostering an engaging and inclusive workplace culture, ensuring employees feel connected, valued, and supported. You'll help cultivate an exceptional employee experience across three fronts: keeping our Seattle office running smoothly, supporting core People & Culture generalist and administrative functions, and driving the community-building efforts that bring our culture to life. This is a hands-on, high-visibility role that touches nearly every part of the employee lifecycle, making it an ideal starting point for someone looking to grow their career in People & Culture. This role is perfect for a proactive, detail-oriented individual who is passionate about employee engagement, workplace culture, and operational excellence.

Responsibilities

As a People Operations & Community Specialist, a typical day might include a mix of the following:

• Manage the Seattle office environment to ensure a welcoming, organized, and productive workplace, including maintaining common areas, coordinating furniture and workspace needs, and supporting a positive visitor experience.
• Serve as the primary point of contact for facilities management, office moves, and workspace reconfigurations.
• Submit and track maintenance requests, coordinate repairs and vendors, and manage related logistics.
• Coordinate logistics for meetings, training sessions, and company events, both virtual and in-person, including scheduling, catering, venue preparation, and materials management.
• Manage office supplies and workplace resources, ensuring timely ordering, inventory management, and restocking.
• Support workplace health, safety, and security programs by coordinating fire drills, maintaining safety compliance requirements, partnering with building management on emergency procedures, and managing employee access badges.
• Oversee office mail, shipping, and deliveries, ensuring the efficient receipt, distribution, and shipment of correspondence, packages, and equipment.
• Support People & Culture programs and initiatives that enhance employee engagement, well-being, inclusion and belonging, and Employee Resource Groups (ERGs).
• Plan and coordinate employee engagement opportunities, including community volunteer events, team celebrations, recognition programs, and office-based activities.
• Partner with leaders and cross-functional teams to identify opportunities to strengthen culture, foster collaboration, and improve the employee experience.
• Manage employee swag and gifting programs, including new hire welcome kits, service anniversaries, milestone celebrations, recognition initiatives, and company-wide gifts.
• Source, order, and distribute swag and gifts while managing vendor relationships, inventory levels, and budget considerations.
• Coordinate employee recognition programs, including service anniversaries, birthdays, employee milestones, and appreciation initiatives.
• Support the administration and promotion of employee feedback and engagement programs, including pulse surveys and company-wide engagement surveys.
• Assist with internal communications that promote company culture, celebrate achievements, and keep employees informed about People & Culture programs and events.
• Own team expense management, including vendor coordination, purchase orders, budget tracking, expense reporting, invoice review, and approvals.
• Serve as the employee-facing point of contact for questions related to office operations, parking, HR processes, and company programs.
• Own the promotion, internal transfer, and offer letter process — drafting documentation, tracking approvals, and ensuring alignment with policy across management and People & Culture.
• Own the end-to-end onboarding lifecycle for new hires, from offer acceptance through the first week of employment, ensuring a compliant, engaging, and well-coordinated experience.
• Support internal communications by drafting decks, announcements, and newsletters, maintaining People & Culture content on company platforms, and sharing key updates.
• Maintain accurate employee records, onboarding checklists, and documentation within confidential People & Culture files and systems.
• Manage company LinkedIn posting supporting building our employer value proposition.
• Other responsibilities as assigned by your manager.

Requirements

• 1 to 3 years of experience in HR, office administration, hospitality, coordination, or another people-focused role.
• A genuine interest in building a career in People & Culture.
• A reliable, dependable, and proactive approach to work.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities.
• A solutions-oriented mindset, with the ability to troubleshoot issues, identify practical solutions, and keep things running smoothly.
• Excellent written and verbal communication skills, with a warm, professional, and service-focused demeanor.
• Sound judgment and discretion when handling sensitive and confidential employee information.
• Proficiency with Microsoft Office; experience with HRIS, onboarding, or people systems is a plus but not required.
• A collaborative, service-oriented attitude and enthusiasm for creating a positive employee experience and workplace culture.

Schedule

• Location: On-site, Seattle, WA Headquarters
• Hours: Full-Time; Typical business hours with some flexibility required
• Physical Requirements: Ability to handle long periods of screen time & sitting
• Travel Requirements: Possible local travel

Pay

Approximate Salary Range Based on Experience and Location: $70,000 - $77,000 USD/annually. Paula's Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan.

Benefits

We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:

• Generous paid time off, including time off to volunteer
• Learning and development resources to support personal and professional growth
• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products
• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)
• Great location – for roles that are hybrid or fully onsite, we're in the heart of Seattle's beautiful International District
• Did we mention we're a dog-friendly office?
• A robust benefits package including health, vision, dental, retirement and more
• Flexible spending account, Employee assistance program
• Fitness perks, meditation app membership, and more
• Product samples and discounts

Please note these benefits are only available to full-time Paula's Choice employees.