People Operations Associate

Deliver powerful results

• Collaborate with a team of fast-paced, goal-driven strategists who constantly improve systems to provide a superior employee lifecycle experience
• Coordinate key onboarding processes for all new hires, including tracking required steps, communicating deadlines, preparing materials, and supporting virtual and in-person onboarding experiences
• Serve as a responsive, customer-service-oriented point of contact for teammates, providing clear guidance and helping them navigate People Operations processes
• Respond to questions and requests submitted through tickets, calls, and other communication channels, using established resources and templates while seeking additional context when needed
• Partner with Talent, Schooling, Operations, Finance, Advisory, and school-based teams to support staff and ensure the consistent implementation of People Operations policies and procedures
• Manage partnerships with external vendors and service providers to ensure high-quality support aligned to organizational standards
• Identify opportunities to improve employee communications, resources, and processes based on recurring questions and stakeholder feedback
• Maintain metrics and tracking tools that help the team monitor progress, identify gaps, and refine processes

Requirements

• A Bachelor's Degree
• At least 1-3 years of work experience
• A proven record of managing detailed, high-volume workflows and keeping multiple priorities moving forward at once in a fast-paced environment

Qualifications

• Highly organized, systems-minded, and service-oriented
• Strong processes for tracking work, following through, and ensuring that nothing falls through the cracks
• Proactive in seeking out answers and solutions
• Comfortable learning and adapting to new processes and systems
• Experience using Workday or a similar human resources information system (preferred but not required)

Skills

• Excellent communication skills
• Ability to manage multiple priorities simultaneously
• Strong problem-solving and organizational skills
• Customer service orientation

Benefits

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan with matching contributions
• Monthly stipend for wellness and lifestyle expenses
• MacBook Air and specified monthly reimbursement for use of mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC's finest sweet treats
• Books for professional development

Pay

The salary range for this position is between $66,500 and $80,000. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity.

Schedule

We follow a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits.