Operations Associate

General Summary

The Operations Associate contributes to the success of the overall operation by assisting in a variety of roles throughout the club. This position is responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This role enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Our Culture

Our unique culture is guided by our values and behaviors. Our Code of Culture includes:

• Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward
• Our Actions We Live By: Keep It Real. Always.; Think Ahead. Be An Owner.; Stay Humble. Hustle Harder.; One Team. One Voice.; Be Curious. Ask Why.
• Pete's Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing

Primary Job Functions

Customer Service

• Greet members and guests upon arrival to the Club
• Check members in by verifying their membership
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees
• Book appointments, program, and class reservations for members and guests
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Provide membership sales team with guest/prospect lead contact information

Reception Desk Oversight (if applicable)

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls

Café Oversight (if applicable)

• Create and serve food and beverage items
• Promote daily specials and encourage upgrades to each order
• Operate cash register, process payments through cash or credit card handling and/or member account charges
• Café opening and/or closing duties, as required
• Maintain a clean, safe work environment according to State and Local food safety standards
• State Food Handler Certification
• Responsible Beverage Service (RBS) state certification (if serving alcohol)

Pool Deck Oversight (if applicable)

• Greet members and guests upon arrival to the Pool Area
• Act as a Host in the designated area or event space
• Work with the F&B team to offer food and drinks from designated food outlets (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up)
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities
• Communicate and book appointments for programs and events
• Provide information regarding Club programming and facilities updates
• Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean
• Provide towels as needed, assist with towel operation

Parking Garage Oversight (if applicable)

• Warmly greeting each member with a smile
• Check members and guests in by verifying their membership
• When necessary, audit cars parked in garage
• Perform any opening and/or closing duties, as required

Cleanliness

• Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas)
• Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas
• Restock vanity supplies and replenish inventory and janitorial products
• Maintain a clean, safe work environment
• Assist with laundry functions that include collecting, washing, drying, and folding towels

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Active participation in required events, programs, meetings, and trainings

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays

Qualifications

Skills & Knowledge

• Policies and Regulations – Knowledge of company policies
• Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand
• Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information
• Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook

Experience & Education

• At least one year experience in the hospitality industry or related service position preferred
• Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
• Well organized and detail oriented
• CPR certified

Working Conditions / Physical Requirements

• Regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear
• Occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell
• Frequently lift and/or move up to 50 pounds
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus
• Noise level in the work environment is usually moderate

Pay

Estimated Base Pay Range: $17.86 - 18.86 / hour

Benefits

Programs and perks include:

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time Off (offered to Full-Time associates)
• Health Insurance (offered to Full-Time associates; eligibility starting at 25 average hours of work per week)