People Operations Associate

Responsibilities

• Serve as a point of contact for employee inquiries related to policies, handbook, and benefits
• Promote a positive employee experience through advocacy and relationship building
• Care for onboarding and offboarding processes
• Prepare and distribute offer letters, build project setups, and support onboarding logistics
• Support the new hire experience, including structured check-ins and satisfaction tracking
• Administer HR systems (Paylocity), including audits, documentation management, and compensation updates
• Conduct benefits administration, including 401(k), open enrollment and employee perks programs
• Support employee check-ins to support performance, development, and career progression
• Afford assistance with employee development initiatives, including Personal Progression Sessions and engagement surveys
• Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up
• Review timesheets for accuracy and track certification progress

Requirements

• Bachelor's degree in human resources or a related field, or equivalent experience
• One to Two years of experience in Human Resources or People Operations
• Professional HR certification preferred
• Strong communication and interpersonal skills
• High level of organization and attention to detail
• Ability to manage sensitive information with discretion and confidentiality
• Experience with HRIS platforms
• Effective management of multiple priorities in a fast-paced environment

Benefits

• Comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses
• Ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture

Commitment to Inclusion

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.