People Operations Analyst

About the role

Reporting to the Manager, People Strategy & Operations, the People Operations Analyst is responsible for supporting a diverse variety of key strategic People projects, performing data analysis, training & development around systems and processes, and assisting with company wide change management initiatives. You will help the People team with strategic and transformation initiatives by serving as an enablement partner who sets high standards, establishes processes, and applies best practices. You will deliver quality, effective, and timely project updates, meet project deadlines and maintain project documentation.

Responsibilities

• Assist on a diverse variety of key strategic People (human resources) projects along with supporting BAU (business as usual) systems issues, troubleshooting and solutions
• Perform thorough user acceptance testing for change delivery in every sprint cycle for all BAU and optimization changes
• Maintain a repository of documentation on test scripts, screenshots and scenarios
• Perform regular data audits and validations to identify and correct data discrepancies and ensure the accuracy and integrity of People data
• Support information gathering sessions, requirement documentation, and prioritization of projects for the larger system optimization roadmap
• Create, maintain and document requirements for new changes and updates to the HRIS system and ticketing system
• Build, maintain and disburse internal process documentation, user guides and quick reference guides for changes delivered in People systems, data audits and for end-to-end workflows and processes
• Work across aspects of HR systems such as assistance in trainings sessions, data clean up, audits and roadmap and build process guides and playbooks for data governance
• Identify opportunity areas where HR process management and reengineering can significantly impact efficiency, quality, profitability, and employee experience
• Develop relationships with cross-functional teams across the organization working with them to enhance and optimize our systems and ways of working and deliver key projects and changes

Qualifications

• Bachelor's Degree in Business, HR, or Finance OR equivalent related experience
• At least 3 years of experience in a systems/process focused role (preferred)
• Proficiency and Hands-on experience in Workday, and ServiceNow experience ideal

Skills

• Proficiency in Microsoft Office suite and/or Google Workspace
• Strong project management skills with an interest in process improvement and organizational efficiency

Core Competencies

• Growth Mindset: An intrinsic curiosity to learn, ambition to learn and innovate, and a drive to grow within the HR function
• Problem Solving & Execution: Proactive problem-solver who can think ahead to prevent issues, remain calm under pressure, and drive successful outcomes on complex challenges
• Organization & Delivery: Highly organized with keen attention to detail; proven ability to multitask and meet tight deadlines in a fast-paced environment
• Communication: Exceptional written and verbal communication skills