People Manager, Field Operations

About The Role

We're seeking a highly experienced, hands-on People Manager to serve as a strategic partner to our front-line and property-based teams across all U.S. markets. This role involves working closely with on-site leaders and employees to deliver a consistent, compliant, and high-quality employee experience across locations. You'll act as a trusted advisor to on-site leadership, owning the full employee lifecycle while identifying gaps, driving key initiatives, and stepping into day-to-day operations when needed to ensure teams are set up to perform at a high level.

Responsibilities

• Serve as the primary People contact for front-line/property teams across multiple U.S. locations, driving both people and business outcomes
• Build deep, trusted relationships with on-site leaders and teams through consistent in-person engagement and visibility
• Own and lead employee relations end-to-end, including complex investigations, conflict resolution, and risk mitigation with sound judgment and business alignment
• Act as a coach and thought partner to front-line/property leaders, elevating their ability to manage performance, drive accountability, and lead high-performing teams
• Drive performance management at scale, ensuring clear expectations, consistent feedback, and strong follow-through across properties
• Step into operational environments when needed to observe, assess, and directly support teams in improving execution, structure, and team effectiveness
• Lead and execute key People initiatives (onboarding, training, engagement, retention strategies), while continuously identifying opportunities for improvement
• Own onboarding strategy and execution for all front-line/property employees, ensuring new hires ramp quickly and are set up for success from Day 1
• Ensure full compliance with federal, state, and local employment laws, while balancing risk with practical business needs
• Partner cross-functionally with Recruiting, Payroll, and Operations to drive alignment and seamless execution across the employee lifecycle
• Analyze trends across properties (turnover, engagement, performance) and proactively translate insights into action plans
• Reinforce and operationalize company culture, values, and service standards across all teams

Requirements

• 5+ years of progressive HR/People experience, with a strong emphasis on multi-site, hospitality, property management, or field-based environments
• This role requires 5 days per week on-site across our properties, with travel between locations as needed
• Availability and responsiveness to HR matters outside of standard business hours — our properties run 24/7 and on-site teams need a reliable point of contact when issues arise
• Willingness and ability to travel out of state as we grow into new markets
• Proven ability to operate autonomously and lead beyond scope, taking ownership of both people and operational challenges
• Deep expertise in employee relations, including complex investigations and high-stakes decision-making
• Demonstrated experience coaching and influencing front-line and mid-level leaders
• Comfortable in fast-paced, high-growth environments with shifting priorities
• Strong knowledge of multi-state employment laws and best practices
• Excellent communication skills with a direct, confident, and solutions-oriented approach
• Highly organized with strong execution and follow-through

Qualifications

Bilingual fluency in English and Spanish is required. Trusted partner to property leaders, with strong credibility and influence across teams. Proactive ownership of challenges, problems are identified early and solved effectively. Improved team performance through stronger leadership, accountability, and structure. Consistent, compliant, and high-quality handling of employee relations matters. Faster onboarding ramp and increased new hire success. Increased manager capability in handling people and performance challenges independently. Positive impact on engagement, retention, and overall team culture. Ability to step into ambiguity, take control, and drive results without needing direction.

Skills

Strong interpersonal and communication skills, with the ability to build trust and credibility with all levels of the organization. Strong problem-solving and decision-making abilities. Excellent organizational and time-management skills. Ability to handle sensitive and confidential information with discretion. Proficiency in Microsoft Office Suite and HRIS systems. Experience with employee engagement and retention strategies. Knowledge of labor laws and best practices.

Benefits

We take care of our people so they can do their best work. Health and Wellness: Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings. Time Off: PTO and paid holidays. Financial: 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits. Life at Flow: Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Equal Opportunity Employer: We are proud to be an equal opportunity workplace and hire regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status, any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.