People Manager, Field Operations

About The Role

We're seeking a highly experienced, hands-on People Manager to serve as a strategic partner to our front-line and property-based teams across all U.S. markets. This role involves working closely with on-site leaders and employees to deliver a consistent, compliant, and high-quality employee experience across locations. You'll act as a trusted advisor to on-site leadership, owning the full employee lifecycle while identifying gaps, driving key initiatives, and stepping into day-to-day operations when needed.

Responsibilities

• Serve as the primary People contact for front-line/property teams across multiple U.S. locations, driving both people and business outcomes
• Build deep, trusted relationships with on-site leaders and teams through consistent in-person engagement and visibility
• Own and lead employee relations end-to-end, including complex investigations, conflict resolution, and risk mitigation with sound judgment and business alignment
• Act as a coach and thought partner to front-line/property leaders, elevating their ability to manage performance, drive accountability, and lead high-performing teams
• Drive performance management at scale, ensuring clear expectations, consistent feedback, and strong follow-through across properties
• Step into operational environments when needed to observe, assess, and directly support teams in improving execution, structure, and team effectiveness
• Lead and execute key People initiatives (onboarding, training, engagement, retention strategies), while continuously identifying opportunities for improvement
• Analyze trends across properties (turnover, engagement, performance) and proactively translate insights into action plans
• Reinforce and operationalize company culture, values, and service standards across all teams

Requirements

• 5+ years of progressive HR/People experience, with a strong emphasis on multi-site, hospitality, property management, or field-based environments
• This role requires 5 days per week on-site across our properties, with travel between locations as needed
• Availability and responsiveness to HR matters outside of standard business hours — our properties run 24/7 and on-site teams need a reliable point of contact when issues arise
• Willingness and ability to travel out of state as we grow into new markets
• Proven ability to operate autonomously and lead beyond scope, taking ownership of both people and operational challenges
• Deep expertise in employee relations, including complex investigations and high-stakes decision-making
• Demonstrated experience coaching and influencing front-line and mid-level leaders
• Comfortable in fast-paced, high-growth environments with shifting priorities
• Strong knowledge of multi-state employment laws and best practices
• Excellent communication skills with a direct, confident, and solutions-oriented approach
• Highest level of integrity and confidentiality

Qualifications

• Highly organized with strong execution and follow-through
• Bilingual Fluency In English And Spanish Is Required

Skills

• Employee Relations
• Performance Management
• Onboarding
• Training
• Retention Strategies
• Compliance with Employment Laws
• Leadership Development
• Conflict Resolution

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits
• Time Off: PTO and paid holidays
• Financial: 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits
• Life at Flow: Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch