PEOPLE DATA & STRATEGY ANALYST

About the Role

The Department of Social Services (DSS), comprising the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS), is dedicated to fighting poverty, income inequality, and homelessness. Human Resources Solutions (HRS) supports the human resources needs of DSS, HRA, and DHS through strategic partnership and collaboration. Under the supervision of the Executive Director of Human Resources Information Systems and Workforce Analytics, the People Data & Strategy Analyst plays a crucial role in providing supportive analysis and assisting in operational, procedural, and workforce analyses within the agency.

Responsibilities

• Develop and maintain the Chief People Officer (CPO) dashboard booklet on a monthly basis, producing data visualizations and workforce insights that support strategic decision-making across HRS and the Office of Labor Relations (OLR) leadership teams.
• Respond to ad hoc HR data requests and special projects, gathering, validating, and analyzing data from relevant sources to deliver clear insights and recommendations.
• Analyze and interpret key workforce data related to recruitment, onboarding, offboarding, discipline, employee leave, retirements, and workplace injuries, providing insights to the Executive Director.
• Design and produce data visualizations, reports, and executive presentations to communicate recommendations based on complex workforce data and operational findings to senior leadership.
• Develop training materials and instructional videos for support staff adoption of new processes and systems, improving operational efficiency and consistency across teams.
• Conduct HR-focused research and operational analysis to identify process gaps, improve workflows, and support data-informed solutions that enhance the effectiveness of HR programs and services.
• Collaborate cross-functionally with HR teams, leadership, and operational stakeholders to identify workforce challenges, analyze underlying data, and develop data-driven recommendations to support HR strategy and operational effectiveness.
• Coordinate and manage HR-related projects across functional areas, collaborating with internal stakeholders to support project planning, track progress, and ensure timely completion of deliverables.
• Supervise and provide guidance to interns and temporary staff, ensuring the timely and accurate completion of data analysis, reporting, and project deliverables.

Qualifications

Applicants must be permanent in the Staff Analyst civil service title or be permanent in a comparable title eligible for 6.1.9 title change. Minimum qualifications include:

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school.
• A baccalaureate degree from an accredited college and two years of satisfactory full-time professional experience in budget administration, accounting, economic or financial administration, fiscal or economic research, management or methods analysis, operations research, organizational research, program evaluation, personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management.
• An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described above.
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described above.
• A combination of education and/or experience equivalent to the above.

Skills

• Strong analytical and problem-solving skills with the ability to interpret workforce data, identify trends, and translate findings into actionable insights.
• Experience developing data visualizations, dashboards, and reports to communicate HR metrics and workforce trends to leadership.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with Tableau or Power BI is a plus.
• Ability to collaborate with cross-functional teams, manage multiple projects, and support process improvement and data-driven HR initiatives.

Additional Information

This position is open to qualified persons with a disability who are eligible for the 55-a Program. New York City residency is generally required within 90 days of appointment. The salary range for this position is $72,595.00 – $83,484.00.