People & Culture Service Delivery Sr. Analyst

About the role

At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. As the P&C Knowledge Management Specialist, you will have a crucial role in delivering flawless service within our People & Culture (P&C) operations. This is an outstanding chance to join a world-class team and contribute significantly to our ambitious goals for operational excellence. In this position, you will be key to maintaining and improving our P&C service delivery processes. You will collaborate closely with internal teams and external partners to implement projects and initiatives successfully.

Responsibilities

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
• Help maintain consistency and standardization across processes, raising issues or risks as needed.
• Support compliance and reporting efforts within the Service Delivery team.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.

Skills

• Hands-on experience with requirements gathering, documentation, and process support.
• Experience supporting testing, system updates, or operational implementations.
• Strong organizational skills and ability to manage multiple tasks in a structured environment.
• Ability to work independently with minimal day-to-day direction.
• Strong attention to detail and process adherence.
• Experience with ServiceNow or similar platforms.
• Experience supporting Tiered service delivery models (Tier 1–3).
• Exposure to HR systems or case management tools.