People & Culture Recruiter/Generalist

About the role

The People & Culture Recruiter/Generalist supports recruiting, onboarding, team member operations, compliance, and culture initiatives across all five brands. This role manages full-cycle recruitment for non-leadership positions and supports day-to-day People & Culture processes. The Recruiter/Generalist serves as a key point of contact for candidates and new team members while helping ensure a positive, consistent, and compliant team member experience across the organization.

Responsibilities

• Recruitment & Talent Acquisition
  • Manage full-cycle recruitment for non-leadership positions across all five brands, including sourcing, screening, interviewing, hiring, and onboarding.
  • Review applications, conduct phone interviews, and coordinate virtual and onsite interviews with hiring managers.
  • Manage day-to-day ATS activity, recruiting platforms, job postings, sponsored advertising, and candidate assessment processes.
  • Coordinate offer letters, background checks, MVRs, drug screenings, DOT physicals, and other pre-employment requirements.
  • Manage temporary workforce staffing and communication with staffing agency partners.
• Onboarding & Team Member Operations
  • Own and coordinate the Orientation Day process and support new team members throughout onboarding.
  • Serve as a primary point of contact for new team members, assisting with onboarding paperwork, benefits enrollment, system setup, and routine questions.
  • Assist with day-to-day ADP functions, including hiring, terminations, PTO updates, system access, timeclock management, pay profiles, and approved timecard and payroll adjustments.
  • Ensure new hires meet applicable insurance approval requirements.
• Compliance & Administration
  • Coordinate and administer random drug and alcohol testing processes in accordance with established DOT/FMCSA procedures.
  • Coordinate FMLA and workers’ compensation documentation and administrative requirements, escalating complex matters as appropriate.
  • Maintain accurate, organized, and audit-ready team member records and documentation.
• Culture & Team Member Experience
  • Support team member recognition, engagement, wellness, communication, and culture initiatives across all brands.
  • Maintain a professional, approachable, and accessible presence while promoting organizational values and a positive, team-oriented workplace culture.
  • Perform additional duties and responsibilities as assigned.

Qualifications

• Experience in recruiting, talent acquisition, People & Culture, Human Resources, or a related function preferred.
• Experience with recruiting, interviewing, onboarding, and team member administration preferred.
• Experience with ATS, HRIS, recruiting platforms, or similar technologies; ADP experience preferred.
• Knowledge of DOT/FMCSA requirements or experience supporting a regulated workforce is a plus.
• Strong organizational, communication, interpersonal, and follow-through skills with the ability to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Professional, approachable, collaborative, and people-focused mindset.

Work Conditions

• Environment: A mix of office and warehouse environments with exposure to varying temperatures.
• Travel: Work is concentrated in Cleveland and Fort Lauderdale, with limited travel to outside markets such as Columbus, Detroit, Pittsburgh, Miami, and Orlando.

Benefits

• Health insurance
• Vision insurance
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts