People and Office Manager

About the role

We're hiring a People & Office Manager to own the full US employee experience, Human Resources operations, and office/basic IT support, partnering closely with the People & Office Manager for Colombia to keep practices aligned globally while running US execution independently. This role suits someone comfortable managing HR at scale across a distributed, multi-state workforce with strong attention to compliance detail and a genuine service mindset toward employees and advisors alike. This position reports into the Chief People Officer. This is an in-person position based out of our Miami office in the Wynwood area.

Responsibilities

• Manage the full US employee lifecycle (excluding recruitment): onboarding, changes, benefits administration, and offboarding
• Maintain compliance across the six states where Majority USA is a registered employer, tracking state-specific requirements (leave laws, final pay timing, handbook provisions, unemployment insurance)
• Support worker classification practices for the 1099 contractor population in the advisor channel, working with Legal/Finance as needed
• Administer benefits programs (medical, 401(k)) and serve as the primary contact for employee questions
• Manage HRIS data integrity in ADP Workforce Now Next Gen and related systems (Employee Navigator, Human Interest)
• Draft and maintain employment documentation via DocuSign workflows
• Serve as the go-to person for a distributed workforce, many of whom are not physically in the Miami office (on-the-ground advisors across multiple states)
• Run onboarding for new hires and advisors, ensuring consistent experience regardless of location
• Support engagement and culture initiatives for a distributed, sales-oriented population
• Manage day-to-day operations of our new office in Wynwood: vendors, supplies, facilities
• Coordinate logistics for company events, meetings, and travel as needed
• Provide basic IT support and device management (Mosyle MDM) for the US team
• Coordinate with the global IT/Platform team on escalations and access provisioning
• Support IT onboarding/offboarding logistics (equipment, accounts)

Requirements

• 3+ years of Human Resources/People operations experience, ideally with multi-state US compliance exposure
• Excellent written and verbal communication skills in both English and Spanish (full fluency required)
• Comfort supporting a distributed, non-co-located workforce (not just a single office)
• Strong organizational skills and attention to compliance detail across multiple jurisdictions
• Basic IT/device management aptitude (MDM tools like Mosyle, general troubleshooting)
• Experience in a startup, fintech, or sales-driven organization is a plus