People and Culture Business Partner

About the role

This role is integral to keeping everything in-store on track for both people and business success. The People & Culture Business Partner acts as a trusted advisor to the Store Manager(s), Retail Management team, and in-store P&C team. They provide strategic and consultative functional advice and insights on the people agenda, process, and best practices.

Responsibilities

• Coach and develop in-store capability and confidence amongst the Retail Management team and in-store P&C team to allow them to operate as a first point of contact on Employee Relations Matters; exercise clear decision-making and provide advice on these matters.
• Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team.
• Ensure core learning programs are delivered in store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential.
• Take overall accountability for the successful and smooth running of the payroll activities in store, ensuring timely execution and speedy follow up on any issues.
• Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store.
• Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice.
• Delivering against company expectations and policy, ensuring good governance and best practices are in place. Ensuring compliance with regulations and mitigation of risk to the business.
• Supporting Commercial & Business impacts by developing and understanding of commercial performance and customer experience, as related to our people agenda.

Requirements

2+ years as a HR Manager/HRBP; plus additional work experience, and functional leadership experience is preferred. Professional HR certification desirable. Experience in coaching & influencing, leveraging your ability to empower others through direct and indirect leadership. Demonstrate excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast-paced setting. Good working knowledge of employment legislation. Analytical/ problem-solving skills and an interest in developing commercial acumen. Delivery/facilitation skills. Experience in Talent, Performance, and Change Management. Retail experience or other customer-facing sectors with high colleague headcount. Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Qualifications

Professional HR certification desirable.

Skills

Coaching & influencing, leveraging your ability to empower others through direct and indirect leadership. Excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast-paced setting. Good working knowledge of employment legislation. Analytical/ problem-solving skills and an interest in developing commercial acumen. Delivery/facilitation skills. Experience in Talent, Performance, and Change Management. Retail experience or other customer-facing sectors with high colleague headcount. Communication skills, both oral and written, in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Customer service skills in English, including being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Benefits

Competitive benefits and work-life balance. Onboarding period in Primark's other U.S. trading areas. Access to tools and resources to excel. Equal employment opportunity. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

Pay

The pay range for this role is: $76,121 - $120,106. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.