PEO Human Resources Advisor
Rippling · San Francisco, CA · 2 wk ago
RemoteRemoteHuman ResourcesFull-time
About the role
This role will be required to work Eastern or Central hours to help provide support coverage to clients in the Central US.
What you will do
- Provide accurate, timely advice to help Rippling PEO, ASO, & US EOR customers implement best business practices and reduce employer risk for issues including: Leave of absence management, performance management, terminations, anti-harassment, policy development and other HR challenges that present legal or regulatory risk to their businesses
- Field customer inquiries as a trusted, highly knowledgeable HR expert; develop programs and processes with our sales, implementation, support and account management teams to meet our commitments to our customers
- Aid customers in managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
- Establish processes to both professionalize our consulting offering and optimize our efficiency around these offerings
- Work closely with our product and engineering teams to develop a best-in-class HR Services offering that leans heavily on technology to ease the administrative burden of HR compliance
What you will need
- Minimum 5 years of experience in customer/client-facing HR consulting services
- Deep understanding of HR compliance rules and regulations across federal, state, and local jurisdictions
- Experience managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
- Excellent client-facing verbal and written communication skills
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
- Experience managing cases and/or processes in Salesforce
- Passion for technology, and a desire to work in an extremely fast-paced, high-growth company
- PHR or SHRM-CP certification, a plus
- Experience providing HR services to PEO customers, a plus